Think Tank Sessions: What is effective data use in field service? (2022)
The Field Service News Think Tank Sessions are a unique project where we bring together an intimate group of senior field service management professionals and pick apart some of the pressing issues facing the global field service industry across a days worth of detailed discussion and debate…
The topics are varied, in-depth and full of insight and Field Service News is proud to facilitate these sessions and share with our audience the learnings from these collaborations – which we present to you verbatim to ensure the insight from each panel of industry leaders comes to you undiluted and in its essential form.
In this ThinkTank session, the topic is understanding how we define effective use of data and understanding the barriers preventing field service companies from achieving this.
Having undertaken a deep-level FSN Research project in partnership with ServiceMax to identify how field service companies were utilising asset data, we had already explored whether data-driven service operations were becoming more prevalent amongst field service companies, recognised the benefits those that were doing so were experiencing and noted within the analysis that the majority of organisations, although having access to asset data, felt they weren’t utilising it effectively. The key question to this latter point is, of course, why?
Now, in the intimate setting of our ThinkTank discussions, we have brought together a mix of industry professionals, all with deep levels of insight and differing perspectives, to explore further the question of what is effective use of data, how we can achieve this and what are the unforeseen barriers, both internal and external preventing so many companies from doing so.
The session aimed to explore further and debate the findings of the FSN Research study in the usual no-holds barred discussions between a group of service leaders whose opinion on the topic is as well informed as it is varied.
Here in this executive briefing report, we provide a summary of that robust discussion. Our ThinkTank members’ words remain intact, without editorialisation, so you, as a field service management leader, can read their words verbatim and take the insights and important talking points on board directly.
Think Tank Sessions: What is effective data use in field service? (2022)
The Field Service News Think Tank Sessions are a unique project where we bring together an intimate group of senior field service management professionals and pick apart some of the pressing issues facing the global field service industry across a days worth of detailed discussion and debate…
The topics are varied, in-depth and full of insight and Field Service News is proud to facilitate these sessions and share with our audience the learnings from these collaborations – which we present to you verbatim to ensure the insight from each panel of industry leaders comes to you undiluted and in its essential form.
In this ThinkTank session, the topic is understanding how we define effective use of data and understanding the barriers preventing field service companies from achieving this.
Having undertaken a deep-level FSN Research project in partnership with ServiceMax to identify how field service companies were utilising asset data, we had already explored whether data-driven service operations were becoming more prevalent amongst field service companies, recognised the benefits those that were doing so were experiencing and noted within the analysis that the majority of organisations, although having access to asset data, felt they weren’t utilising it effectively. The key question to this latter point is, of course, why?
Now, in the intimate setting of our ThinkTank discussions, we have brought together a mix of industry professionals, all with deep levels of insight and differing perspectives, to explore further the question of what is effective use of data, how we can achieve this and what are the unforeseen barriers, both internal and external preventing so many companies from doing so.
The session aimed to explore further and debate the findings of the FSN Research study in the usual no-holds barred discussions between a group of service leaders whose opinion on the topic is as well informed as it is varied.
Here in this executive briefing report, we provide a summary of that robust discussion. Our ThinkTank members’ words remain intact, without editorialisation, so you, as a field service management leader, can read their words verbatim and take the insights and important talking points on board directly.
