Executive Briefing: Is Remote First the Default of the New Normal?
As a service leader you may well have realised that your field service operation is in need of investment for the latest technology but sometimes convincing board executives, especially in more traditionally aligned businesses where service can be seen as a ‘dark art’ can be an additional challenge.
This white paper looks at some of the core arguments for investing in FSM solutions including:
- Financial benefits
- Health and safety benefits
- Greater customer engagement opportunities
These questions and more are crucial to understand as we begin to move forward into the new normal.
To find out more about how the field service sector is responding to these questions, Field Service News Research in partnership with Salesforce has undertaken a highly focused research study, talking to over 140 field service management leaders across the world.
White Paper: Building a Case for Investment in Service Technology (2018)
As a service leader you may well have realised that your field service operation is in need of investment for the latest technology but sometimes convincing board executives, especially in more traditionally aligned businesses where service can be seen as a ‘dark art’ can be an additional challenge.
This white paper looks at some of the core arguments for investing in FSM solutions including:
- Financial benefits
- Health and safety benefits
- Will the effectiveness of how we deliver remote services become a crucial differentiator moving forward?
- Greater customer engagement opportunities
