White Paper: Standing Alone or Part of a Bigger Picture? (2016)
For those that have already implemented a scheduling tool as part of their field service delivery, whether it be a fully dynamic system or something simpler that is designed to assist a human dispatcher rather than fully automate the dispatch process, it is almost certain that there will have been some important savings made in key performance areas.
Areas of improvement such as the number of jobs completed per engineer per day, more first-time fixes being undertaken and quicker resolution of jobs can all be improved by the introduction of a scheduling engine.
Indeed, given the quite obvious impact that scheduling systems can have on a field service company’s bottom line, whether it be through efficiencies as mentioned above that can enable a company to achieve more work with the same size workforce, or through even more tangible evidence such as reducing fuel costs, then there is little wonder that a solid return on investment (ROI) argument is at the heart of many sales pitches for scheduling solution providers.
However, there is another perhaps equally important argument for implementing some form of scheduling tool – the impact it will have on a company’s ability to deliver the highest levels of service excellence.
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