White Paper: The Five Stages of Field Service Evolution (2015)

There are a number of constants that keep reappearing in various research studies into the field service industry in recent times.


Firstly, the global economy is still stumbling and placing pressure on businesses of all sizes, in all industries. A poll conducted by Aberdeen Group during their CSO Summit earlier this year showed that the two biggest market pressures were reduced customer spending (44%) and increasing resource costs (40%).


These two factors are easily attributed as symptoms of the wider issues of global economic uncertainty and inflation. Secondly, and partially as a result of the aforementioned economic pressures outlined above, service excellence has now become a major battleground for companies looking to both retain their existing client base and win new business. 


A measure of this is that more and more we are seeing the conversion of service departments from cost centres to profit centres.


Of course one of the key enablers of this dramatic strategic shift (both in thinking and in the actual operating of businesses), is the rapid emergence of new technologies, in particular new mobile technologies, which creates the opportunity for a number of previously implausible added value propositions.


The combination of this multi-industry move to realign business focus on service, plus the huge technical strides made within the last few years, would hint at the dawning of a golden age of service. However, sadly

This content is available exclusively for FSN Premium members. Please either log-in or subscribe for access

(Visited 18 times, 1 visits today)

Membership Level change

You have selected the FSN FREE membership level.

FSN FREE subscription gives you access to a monthly selection of FSN premium resources, our weekly newsletter, email notifications whenever new resources are published plus exclusive industry discounts - all completely free!

The price for membership is £0.00 now.

Do you have a discount code? Click here to enter your discount code.

Account Information Already have an account? Log in here


More Information

If you are registering for one of our events please tick the relevant box below so we can email you your attendee information and tickets