Many companies recognise an area of need in their FSM system capabilities but they then wait until these accumulate resulting in an often-hurried investment decision.

However, by looking at each of the above areas as potential opportunities to gain competitive advantage, a more informed and therefore a more beneficial decision making process can be undertaken, resulting in getting the Field Service Management solution that best suits your own individual business needs now, and into the future.

Meanwhile it is also vital to remain aware of the changes in technology. Some companies that may have felt the implementation of a fully dynamic optimised scheduling engine was too daunting for example, could well reap the benefits of this more recent development of assisted scheduling engines.

For sure those companies who understand the technology that is available to them, and perhaps more importantly understand how they can introduce that technology into their business to constantly refine and improve, will remain ahead of their competition.

Whether it is a three year, five year or even seven year plan for technology investment, ensuring the flexibility to adapt to both new technologies and business challenges is built into that schedule is key for future proofing the success of your field service operations.