Field Service in the early decades of the twenty-first century has become an increasingly tricky beast to tame. Customer expectations are hurtling forward at breakneck speed to what some companies view as almost impossible standards to reach. 

The customer of today is not only better informed than ever before, but via the widespread amplification of social media, more powerful also. 

Yet, as is always the case, in the face of adversity, comes opportunity. It is the eternal arms race of evolution. As the technology increases to drive expectations further upwards, the same technology that underpinned the service disruptors breaking the paradigm in the first place eventually becomes democratised.

Soon enough, yesterday’s disruptive, revolutionary breakthrough becomes today’s norm. However, in today’s era of fast-paced evolution, it is not necessarily those who are the strongest or even those with the deepest pockets that learn to thrive. It is those that are willing and able to adapt the quickest to the new environment.

In this white paper, we look at precisely what these new challenges of modern field service are and how your organisation can adapt and thrive in this brave new world.