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by Kris Oldland
Editor-in-Chief, Field Service News
Editor-in-Chief and Founder of Field Service News. Kris is widely acknowledged as one of the leading commentators and analysts on the global field service sector and is popular international speaker at key industry events.
More articles by Kris Oldland
- Can customer success be defined in a horizontal industry like the field service sector?
- The pandemic accelerated our adoption of remote-first service, but was not the primary driver
- What are the key take-aways from this study into the use of asset data in field service?
- It is no longer a question of why asset data should be shared across a business but instead it is how?
- How do we tackle diversity within our field engineering workforce?
More articles on Service Operations
- What does the right to repair movement mean for the field service sector?
- Enrico Leopardi becomes OverIT’s new Senior Vice President Sales EMEA
- What Can We Take from the Pandemic Forward into the New Normal of Field Service?
- How do we tackle diversity within our field engineering workforce?
- The positive correlation between the wider distribution of asset data and improved service delivery
