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By Aly Pinder Jr.
Program Director, Service Innovation & Connected Products, IDC
As Program Director, Service Innovation & Connected Products, Aly Pinder Jr leads IDC research and analysis of the service and customer support market for the manufacturer, which includes topics such as field service, warranty operations, service parts management, and how these service areas impact the overall customer experience.
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More articles from Aly Pinder
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- The Convergence of AI and Field Service Excellence
- Don’t give me more data, give me actionable data
- 3D Printing: Is it a viable field service delivery tool?
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