White Paper: Solving the Field Service Skill Gap with Artificial Intelligence (2020)
Field service teams are in flux. The existing drain to the workforce brought on by a deluge of retiring Baby Boomers combined with an unsteady economy is creating unprecedented service and performance challenges.
According to 2018 global research by Manpower Group, skilled trade positions, particularly technicians and engineering roles, are the hardest to fill.
This insightful white paper, written by Aquant, details the solutions being found to fill the Field Service skill gap with Artificial Intelligence.
This paper contains four key sections:
- Where are the service pros?
- Don’t let knowledge leave with your employers
- Current knowledge transfer practices aren’t working
- Uncover existing data to fill the gaps
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