Kris Oldland, Editor-in-Chief of Field Service News, welcomes Ben Baum, VP of Americas, Durabook, to the Field Service News Digital Symposium to offer his expert insight into the latest innovations in rugged computing devices.

As we continue to drive deeper into an era of digital transformation, the tools we empower our field service engineers with become ever more important. We need to make sure the computing devices they use as a critical part of their daily workflow are up to the task both in terms of speed and efficiency of their processing power but also are reliable and durable enough to meet the demands of day-to-day life in the field. 

With our industry in a key period of flux, it is vital that you as a service leader understand the key trends in mobile computing to make informed decisions when selecting the right devices for your field service team and Baum, with his extensive resume in this area provides a score of insight to help you do just that. 

In this excerpt from the full-length conversation packed with insight and information from two true leaders in their field, the two discuss what the possibilities are for customizing rugged computing and what we can and should expect from rugged manufacturers in this regard.