Hi – welcome to your dedicated campaign page for 2025!
This page is your central hub for all of your activity with Field Service News. On this page, you will find the following:
Press Release Submission
- Submit your latest press releases using the button below.
- Please note that .docx format is preferable when submitting press releases.
- We will publish your press release within 2 working days of receipt
- Your press release will be included in the next available newsletter, which runs weekly on Mondays.
- If you wish to include an embargo deadline on your press release, include this in the notes section of the form
Your Published NEWS
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- 4 x Newsletter Sponsorships
- 4 x Newsletter banners
- 2 x web banner campaigns
- Tailored side bar
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Features available for commentary
- You can comment on all the features listed below.
- There are several questions related to each feature
- You may submit appx 300 words per feature, responding to between one and three of the questions
- Please identify the feature you are supplying content for and the questions you are responding to in your document
- Please either submit your responses in word doc format
August:
Publishing Date: 01.08.25
Submission Deadline: 25.07.25
Primary Area of Focus: Spare Parts
Synopsis:
Real-time market signals increasingly drive spare parts supply chains. This article explores how predictive demand sensing helps align inventory with actual customer behavior, using analytics from service calls, IoT sensors, and consumption trends to avoid overstock and stockouts.
Contributor Questions:
- How can we implement predictive demand sensing in your parts network?
- What data inputs will prove most accurate?
- How do we integrate sensing with inventory systems?
- What cost or performance improvements should be expected?
- What barriers remain to scaling predictive models?
Publishing Date: 02.08.25
Submission Deadline: 26.07.25
Primary Area of Focus: Field Service
Synopsis:
Training programs are using gamification to boost engagement and retention. This article discusses how companies are deploying challenges, rewards, and game mechanics to motivate technician learning and create competitive team cultures.
Contributor Questions:
- What examples have you seen of gamification in service training?
- What platforms or tools are most effective?
- How should we measure engagement and knowledge retention?
- What results have you seen from gamified learning?
- How do we design a feedback loop with employees?
Publishing Date: 05.08.25
Submission Deadline: 29.07.25
Primary Area of Focus: eCommerce
Synopsis:
Checkout friction remains a leading cause of cart abandonment in B2B. This article explores how companies are simplifying payment flows, integrating procurement systems, and offering terms flexibility to improve conversion in industrial eCommerce.
Contributor Questions:
- What improvements have you made to B2B checkout flows?
- How do you integrate ERP or PO-based payments?
- What feedback have you received from buyers?
- What KPIs track your checkout performance?
- What role does mobile checkout play?
Publishing Date: 06.08.25
Submission Deadline: 30.07.25
Primary Area of Focus: pricing
Synopsis:
Manufacturers selling across direct, distributor, and online channels are building pricing models that maintain consistency while allowing real-time adjustments. This article explores pricing architecture for complexity, regional variance, and dynamic response.
Contributor Questions:
- How should we structure pricing across multiple channels?
- What tools or rules support dynamic but consistent pricing?
- How do we manage channel conflict?
- What systems enable agility and control?
- What benefits should be anticipated?
Publishing Date: 07.08.25
Submission Deadline: 31.07.25
Primary Area of Focus: Aftermarket
Synopsis:
Sustainability is becoming a core pillar of service-based
Warranty data is a goldmine for proactive service models. This article explores how companies are analyzing warranty claims to improve uptime, predict failures, and drive continuous service improvement in servitized offerings.
Contributor Questions:
- How can we use warranty data to drive service strategy?
- What insights can be gained from claims analysis
- How do we integrate warranty analytics into field service?
- What predictive tools support this analysis?
- Can you share a success case?
Publishing Date: 08.08.25
Submission Deadline: 01.08.25
Primary Area of Focus: Spare Parts
Synopsis:
To avoid downtime without overstocking, manufacturers are turning to intelligent inventory buffers driven by usage patterns, lead times, and predictive analytics. This article explores the shift from static safety stock to dynamic buffering models.
Contributor Questions:
- How are you setting inventory buffers for critical spare parts?
- What tools or models drive buffer optimization?
- How do you measure buffer effectiveness?
- What disruptions have buffers helped you manage
- What results have you seen in availability or cost?
Publishing Date: 9.08.25
Submission Deadline: 02.08.25
Primary Area of Focus: Field Service
Synopsis:
High-demand service environments can lead to technician fatigue and attrition. This article explores how organizations are detecting, preventing, and managing burnout through scheduling, support tools, and leadership practices.
Contributor Questions:
- How are you monitoring and addressing technician burnout?
- What scheduling or support measures have been most effective?
- What cultural changes have helped reduce stress?
- How do you gather technician feedback?
- What metrics indicate improvements in well-being?
Publishing Date: 12.08.25
Submission Deadline: 05.08.25
Primary Area of Focus: eCommerce
Synopsis:
Industrial buyers increasingly expect mobile-optimized experiences. This article explores how companies are designing responsive, intuitive mobile platforms for product search, ordering, and support in B2B commerce.
Contributor Questions:
- How can mobile access influence e-commerce design?
- What features or interfaces are most used by mobile buyers?
- What UX metrics should we monitor?
- How do we optimize for speed and simplicity?
- What challenges are to be anticipated when scaling mobile functionality?
Publishing Date: 13.08.25
Submission Deadline: 06.08.25
Primary Area of Focus: pricing
Synopsis:
Understanding how price affects demand is crucial in volatile markets. This article explores how manufacturers are building elasticity models to segment products, test price moves, and predict revenue impacts.
Contributor Questions:
- How should we assess price elasticity in our product lines?
- What tools or data sources are most useful?
- What insights can shape pricing decisions?
- What examples can you share of elasticity-driven strategy?
- What are the risks and rewards of elasticity modeling?
Publishing Date: 14.08.25
Submission Deadline: 07.08.25
Primary Area of Focus: aftermarket
Synopsis:
Predictive maintenance depends on real-time equipment monitoring. This article explores how aftermarket teams are deploying IoT and analytics platforms to flag issues before failures and streamline field response.
Contributor Questions:
- What remote monitoring technologies are required for aftermarket services?
- How do alerts integrate with field operations?
- What improvements could be anticipated in uptime or responsiveness?
- How do we manage data quality and overload?
- What results have you delivered to customers in this area?
Publishing Date: 15.08.25
Submission Deadline: 08.08.25
Primary Area of Focus: Spare parts
Synopsis:
To reduce delivery time and improve resilience, manufacturers are investing in localized spare parts hubs. This article explores strategies for selecting hub locations, balancing cost and coverage, and integrating regional inventory systems.
Contributor Questions:
- What criteria should guide the selection of parts hub locations?
- What trade-offs may be faced between centralization and responsiveness?
- How can we successfully manage inventory visibility across regions?
- What technologies support decentralized inventory?
- What performance gains may be anticipated?
Publishing Date: 16.08.25
Submission Deadline: 09.08.25
Primary Area of Focus: Field Service
Synopsis:
Gamification is emerging as a strategy to enhance technician motivation and performance. This article examines how leaderboards, recognition tools, and achievement systems are being used to drive service excellence.
Contributor Questions:
- What gamification tactics can be implemented in field operations?
- What metrics or behaviors can be incentivized?
- What cultural impacts can be anticipated?
- How do technicians respond to gamified systems?
- What lessons have emerged from implementations?
Publishing Date: 19.08.25
Submission Deadline: 12.08.25
Primary Area of Focus: eCommerce
Synopsis:
Product discovery remains a critical bottleneck in complex B2B catalogs. This article explores how AI tools like semantic search, visual search, and guided selling are helping users find the right parts faster.
Contributor Questions:
- What AI tools can enhance product discovery?
- What feedback have you received from buyers?
- What technologies are proving most effective in the industry?
- How do we measure improvement in the discovery experience?
- What challenges should be anticipated when implementing intelligent search?
Publishing Date: 20.08.25
Submission Deadline: 13.08.25
Primary Area of Focus: pricing
Synopsis:
Speed matters in competitive sales environments. This article examines how manufacturers are deploying real-time pricing engines that adjust based on input costs, inventory, and competitor behavior.
Contributor Questions:
- How can we implement real-time pricing in your sales processes?
- What variables are most influential in pricing decisions?
- What technologies can power pricing engines?
- What benefits are anticipated in speed, accuracy, or win rates?
- What controls or guardrails should be established?
Publishing Date: 21.08.25
Submission Deadline: 14.08.25
Primary Area of Focus: aftermarket
Synopsis:
Warranty performance data can predict failures, improve support, and boost satisfaction. This article explores how companies are managing warranties proactively — using claims analytics, lifecycle insights, and cross-functional feedback loops.
Contributor Questions:
- How can we use warranty data to improve service outcomes?
- What tools can be used to analyze claims and identify patterns?
- What process changes can improve warranty handling?
- How should we communicate insights back to product teams?
- What customer results should be anticipated?
Publishing Date: 22.08.25
Submission Deadline: 15.08.25
Primary Area of Focus: spare parts
Synopsis:
Subscription models aren’t just for software. This article explores how manufacturers are packaging spare parts as recurring services, delivering predictability in inventory and spend for both providers and customers.
Contributor Questions:
- Have you adopted or evaluated subscription-based parts models?
- What benefits or risks have emerged?
- How are customers responding to the change?
- What logistics or pricing structures support it?
- What impact has this had on forecasting or service alignment?
Publishing Date: 23.08.25
Submission Deadline: 16.08.25
Primary Area of Focus: Field Service
Synopsis:
Field teams now support complex digital solutions alongside mechanical repairs. This article explores how organizations are cross-skilling technicians to handle diagnostics, connectivity, and customer education.
Contributor Questions:
- What skills do we need to field technician roles?
- How can we structure cross-skilling programs?
- What tools or learning platforms are most effective?
- How do we track skill development and performance?
- What impacts have you seen on customer experience or efficiency?
Publishing Date: 26.08.25
Submission Deadline: 19.08.25
Primary Area of Focus: e-commerce
Synopsis:
Industrial buyers expect real-time pricing flexibility. This article explores AI tools that support dynamic discounting and even autonomous negotiation, increasing conversion and protecting margins in large-ticket B2B sales.
Contributor Questions:
- What dynamic pricing or negotiation tools should be table stakes?
- How do customers respond to automated flexibility?
- What boundaries or constraints should be implemented?
- What measurable results are anticipated?
- What technologies or platforms enable this capability?
Publishing Date: 27.8.25
Submission Deadline: 20.08.25
Primary Area of Focus: Pricing
Synopsis:
With fragmented teams and local market dynamics, centralized pricing governance is becoming a strategic asset. This article explores how global manufacturers are consolidating pricing processes for better control and efficiency.
Contributor Questions:
- How should we approach centralizing pricing functions?
- What tools or dashboards support global visibility?
- How do we balance local responsiveness with global consistency?
- What gains can be realized from consolidation?
- What challenges arise in change management?
September:
Publishing Date: 01.09.25
Submission Deadline: 26.08.25
Primary Area of Focus: Field Service
Synopsis:
As AI takes on more scheduling and deployment tasks, technician workload can become unintentionally intensified. This article explores how organizations are using scheduling buffers, real-time feedback, and human-first tools to ensure technicians stay productive without burning out.
Contributor Questions:
- How are you measuring technician workload and well-being in real time?
- What changes have you made to reduce overload while adopting AI tools?
- Can you share examples of how AI scheduling has been rebalanced for technician health
- What support systems or leadership practices help prevent burnout?
- How do you gather feedback from technicians about service pressures?
Publishing Date: 02.09.25
Submission Deadline: 27.08.25
Primary Area of Focus: Spare Parts
Synopsis:
Static safety stock levels are giving way to AI-driven buffer strategies that adapt to real-world conditions. This article examines how manufacturers are leveraging dynamic inventory modeling to reduce capital lock-up while maintaining part availability.
Contributor Questions:
- How are you currently calculating spare parts buffers?
- What benefits have you seen from dynamic vs. static buffers?
- What tools support this optimization?
- How do you ensure reliability during demand spikes or disruptions?
- Can you share an example of measurable efficiency gained?
Publishing Date: 03.09.25
Submission Deadline: 26.08.25
Primary Area of Focus: Aftermarket
Synopsis:
As customers shift from “fix it” to “keep it running,” outcome-based service agreements are taking center stage. This article explores how companies are building performance guarantees into SLAs using predictive diagnostics and real-time asset data.
Contributor Questions:
- How have you structured uptime-based or outcome-focused contracts?
- What technologies support delivery and monitoring?
- What changes were needed in your service workflows or teams?
- How do customers respond to these performance-based models?
- Can you share any measurable outcomes?
Publishing Date: 04.09.25
Submission Deadline: 27.08.25
Primary Area of Focus: pricing
Synopsis:
Real-time pricing engines are essential in volatile B2B markets. This article explores how companies are deploying automated pricing logic while preserving human oversight, margin controls, and governance structures.
Contributor Questions:
- What are the key variables driving your pricing engine?
- How do you balance automation with strategic pricing goals?
- What results have you seen in speed, win rates, or accuracy?
- What safeguards or exception rules are in place?
- What lessons have you learned scaling dynamic pricing?
Publishing Date: 05.09.25
Submission Deadline: 26.08.25
Primary Area of Focus: eCommerce
Synopsis:
Checkout remains a conversion bottleneck in B2B commerce. This article explores how AI is optimizing checkout flows by predicting preferred payment terms, surfacing relevant add-ons, and guiding users through simplified steps based on prior behavior.
Contributor Questions:
- What changes have you made to optimize B2B checkout UX?
- How are AI tools helping improve conversion at checkout?
- What insights are you surfacing during the final buying stage?
- How do you balance automation with customer control?
- What metrics demonstrate improved completion rates?
Publishing Date: 08.09.25
Submission Deadline: 03.09.25
Primary Area of Focus: Field Service
Synopsis:
Technician engagement and knowledge retention are boosted when training becomes interactive. This article explores how gamification elements—points, badges, challenges—are being used to enhance L&D in field service.
Contributor Questions:
- What gamification tools or platforms have you used for field training?
- How do you measure engagement and skill uptake?
- What results have you seen in productivity or service outcomes?
- How do technicians respond to gamified learning?
- What pitfalls should others avoid?
Publishing Date: 9.09.25
Submission Deadline: 04.09.25
Primary Area of Focus: Spare Parts
Synopsis:
Subscription-based spare parts services are reducing stockouts and improving cost forecasting for both suppliers and customers. This article examines how organizations are implementing recurring delivery and replenishment models.
Contributor Questions:
- Have you introduced a parts subscription model?
- What operational changes were required?
- How do you price and manage recurring supply?
- How have customers responded to the subscription format?
- What challenges or benefits have emerged?
Publishing Date: 10.09.25
Submission Deadline: 05.09.25
Primary Area of Focus: Aftermarket
Synopsis:
With complex products and shrinking on-site teams, aftermarket leaders are scaling support via remote advisory services. This article explores proactive support offerings like virtual walkthroughs, remote optimization, and system health audits.
Contributor Questions:
- What types of advisory services do you offer remotely?
- How are they structured and priced?
- What results or feedback have you seen from customers?
- What tools or platforms support delivery?
- What challenges arise in scaling expert support?
Publishing Date: 11.09.25
Submission Deadline: 06.09.25
Primary Area of Focus: pricing
Synopsis:
Selling across direct, distributor, and online channels requires pricing flexibility with integrity. This article examines how manufacturers structure pricing rules and tools to ensure alignment across varied sales pathways.
Contributor Questions:
- How do you manage consistent pricing across multiple channels?
- What tools or governance processes support this?
- Have you seen conflict between pricing systems?
- How do you segment or differentiate channel pricing where needed?
- What results have you seen?
Publishing Date: 12.09.25
Submission Deadline: 07.09.25
Primary Area of Focus: eCommerce
Synopsis:
Mobile purchasing in B2B is no longer fringe—it’s fundamental. This article explores how manufacturers are designing mobile-first platforms that simplify reordering, support, and product discovery for field buyers.
Contributor Questions:
- What percentage of orders are now mobile-driven in your eCommerce platform?
- How have you optimized your UX for mobile use?
- What functionality is most valuable to mobile users?
- What feedback have you received from field buyers?
- What challenges did you overcome in building mobile-first commerce?
Publishing Date: 15.09.25
Submission Deadline: 10.09.25
Primary Area of Focus: Field Service
Synopsis:
As field work becomes more connected and digital, technicians must support both physical and software-driven tasks. This article explores cross-skilling strategies for diagnostics, IoT integration, and data handling.
Contributor Questions:
- What technical skills are you building into your technician roles?
- How are you structuring cross-skilling programs?
- What results have you seen in service efficiency or satisfaction?
- How do you evaluate digital capability in hiring or development?
- What challenges have emerged?
Publishing Date: 16.09.25
Submission Deadline: 11.09.25
Primary Area of Focus: Spare Parts
Synopsis:
As predictive maintenance becomes more widespread, manufacturers are feeding usage data back into spare parts forecasting. This article examines how real-time diagnostics refine reorder thresholds and improve inventory accuracy.
Contributor Questions:
- How are you using maintenance data in parts planning?
- What systems support this integration?
- What forecasting accuracy improvements have you seen?
- How do predictive signals compare with traditional reorder logic?
- What challenges have you faced?
Publishing Date: 15.09.25
Submission Deadline: 12.09.25
Primary Area of Focus: Aftermarket
Synopsis:
Warranty claims hold a wealth of insights—if analyzed correctly. This article explores how companies are using warranty data to uncover root causes, refine service strategies, and inform future product improvements.
Contributor Questions:
- How are you analyzing warranty claim trends?
- What insights have driven operational changes?
- How are you integrating warranty and service data?
- How do you link claims insights back to product teams?
- What metrics matter most?
Publishing Date: 16.09.25
Submission Deadline: 13.09.25
Primary Area of Focus: pricing
Synopsis:
Price elasticity data helps manufacturers predict how different segments will respond to pricing changes. This article explores modeling approaches for high-velocity and strategic product lines.
Contributor Questions:
- How do you model price elasticity?
- What tools or inputs are used?
- What product segments benefit most from this analysis?
- What actions have been taken based on elasticity data?
- What challenges remain?
Publishing Date: 17.09.25
Submission Deadline: 14.09.25
Primary Area of Focus: eCommerce
Synopsis:
Large catalogs often bury products customers want. This article explores how AI tools—semantic search, visual recognition, guided selling—are helping users find the right parts faster.
Contributor Questions:
- What search enhancements have improved your buyer experience?
- How do AI tools support discovery?
- What feedback have you received from customers?
- What KPIs show improvement?
- What implementation lessons can you share?
Publishing Date: 22.09.25
Submission Deadline: 17.09.25
Primary Area of Focus: Field Service
Synopsis:
Emotional intelligence is a growing differentiator in field service leadership. This article explores how EQ traits—empathy, adaptability, active listening—impact morale, retention, and customer interactions.
Contributor Questions:
- How are you integrating emotional intelligence into leadership development?
- What soft skills are most critical in your service teams?
- What tools or frameworks help measure EQ impact?
- How do technicians respond to EQ-trained leaders?
- What benefits have you seen?
Publishing Date: 23.09.25
Submission Deadline: 18.09.25
Primary Area of Focus: Spare Parts
Synopsis:
Decentralized warehousing is improving service response times. This article explores how manufacturers are using regional hubs to optimize delivery, reduce downtime, and build supply chain resilience.
Contributor Questions:
- How have you implemented local or regional parts hubs?
- What results have you seen in service performance or delivery speed?
- What tech supports inventory coordination across sites?
- How do you balance responsiveness with warehousing costs?
- What metrics define hub success?
Publishing Date: 24.09.25
Submission Deadline: 19.09.25
Primary Area of Focus: Aftermarket
Synopsis:
Remote aftermarket support is evolving from diagnostics to advisory. This article examines how manufacturers are scaling performance optimization, virtual audits, and remote onboarding for global customers.
Contributor Questions:
- What types of remote advisory services do you provide?
- How are they integrated with your broader support strategy?
- How are these services priced or packaged?
- What customer reactions have you observed?
- What operational changes were required?
Publishing Date: 26.9.25
Submission Deadline: 21.09.25
Primary Area of Focus: eCommerce
Synopsis:
Autonomous pricing tools are now engaging B2B buyers in real-time negotiation. This article explores how AI is being used to trigger discounts, assess purchase likelihood, and close high-value deals without sales rep involvement.
Contributor Questions:
- What tools are you using for dynamic discounting or negotiation?
- What results have you seen in conversion or revenue lift?
- How are you controlling pricing flexibility and boundaries?
- How do buyers respond to AI-led negotiation?
- What risks or lessons can you share?
Publishing Date: 29.9.25
Submission Deadline: 24.09.25
Primary Area of Focus: Field Service
Synopsis:
Leading service providers are now involving customers in designing field support models. This article explores co-creation workshops, customer-driven SLAs, and collaborative service innovation.
Contributor Questions:
- How have you collaborated with customers on field service design?
- What methods or workshops have worked best?
- How do you measure value from co-creation?
- What feedback have you received from clients?
- What outcomes have you achieved?
Publishing Date: 30.9.25
Submission Deadline: 25.09.25
Primary Area of Focus: Spare Parts
Synopsis:
Traditional forecasting can’t keep up with market volatility. This article explores how AI and machine learning are replacing static forecasting models with real-time, demand-sensing intelligence.
Contributor Questions:
- How are you using AI in spare parts forecasting?
- What data inputs are most predictive?
- What forecasting accuracy improvements have you seen?
- How do you integrate AI insights with planning tools?
- What challenges have you encountered?
October:
Publishing Date: 01.10.25
Submission Deadline: 26.09.25
Primary Area of Focus: Field Service
Synopsis:
Zero-touch service models are minimizing technician intervention while maximizing uptime. This article explores remote resets, self-healing systems, and autonomous diagnostics—highlighting how companies are building fully digital-first service capabilities.
Contributor Questions:
- What examples of zero-touch service have you implemented?
- How do remote diagnostics or automation play into your model?
- What technologies enable “hands-off” support?
- What benefits have you seen in customer experience or cost?
- What limitations or gaps remain?
Publishing Date: 02.09.25
Submission Deadline: 27.09.25
Primary Area of Focus: Spare Parts
Synopsis:
Buffering isn’t enough—today’s resilient parts supply chains require stress-testing through scenario modeling. This article explores how companies are using digital twins and simulations to map exposure to supplier, transport, and geopolitical risk.
Contributor Questions:
- How are you modeling risk across your parts supply chain?
- What tools are helping simulate disruptions?
- What actions have been taken based on model outputs?
- How do you link supply risk insights to inventory decisions?
- What challenges remain in building truly resilient plans?
Publishing Date: 03.10.25
Submission Deadline: 28.09.25
Primary Area of Focus: Aftermarket
Synopsis:
Leading manufacturers are building internal innovation labs to experiment with new aftermarket models—blending physical service, digital tools, and customer collaboration. This article explores how these testbeds accelerate transformation without risking the core business.
Contributor Questions:
- Have you launched or participated in a service innovation initiative?
- What prototypes or concepts have emerged?
- How do you involve customers or service teams in R&D?
- What KPIs or benchmarks are used to evaluate innovation efforts?
- What lessons have emerged from pilots?
Publishing Date: 06.10.25
Submission Deadline: 1.10.25
Primary Area of Focus: Field Service
Synopsis:
Digital twin models are moving from engineering into technician training. This article explores how organizations are using virtual replicas of machines and systems to simulate repairs, speed up onboarding, and prepare technicians for complex service scenarios.
Contributor Questions:
- How are you using digital twins for training or simulation?
- What kinds of machines or systems are modeled
- What training gains have you seen in time or quality
- How do you evaluate twin-driven learning effectiveness?
- What challenges exist in scaling this method?
Publishing Date: 07.10.25
Submission Deadline: 3.10.25
Primary Area of Focus: Spare Parts
Synopsis:
Usage data from spare parts—frequency, failure rate, geography—is increasingly informing design and service decisions. This article explores how manufacturers are closing the loop between aftermarket data and product development.
Contributor Questions:
- How are you capturing and analyzing parts performance data?
- What feedback loops exist between service and design teams?
- Can you share a case where part usage influenced design or planning?
- What systems support this intelligence cycle?
- What measurable outcomes have resulted?
Publishing Date: 08.10.25
Submission Deadline: 03.10.25
Primary Area of Focus: Field Service
Synopsis:
Global sustainability and data regulations are reshaping aftermarket services. This article explores how companies are embedding traceability, emissions reporting, and digital compliance into service delivery—and what this means for SLAs and operations.
Contributor Questions:
- What ESG or regulatory requirements are impacting your aftermarket?
- How are you adapting service delivery to meet compliance?
- What tools or systems help track and report performance?
- What customer expectations have changed?
- Can you share examples of non-financial KPIs used?
Publishing Date: 9.10.25
Submission Deadline: 04.10.25
Primary Area of Focus: Pricing
Synopsis:
As industrial assets move through early adoption, maturity, and obsolescence, pricing strategies must evolve. This article explores how companies are building lifecycle-sensitive models that adapt over time—balancing margin, market expectations, and support needs.
Contributor Questions:
- How do you adjust pricing for products over time?
- What factors influence pricing at different lifecycle stages?
- What tools help you model lifecycle pricing?
- Can you share examples of pricing shifts tied to asset age?
- What risks or benefits have emerged?
Publishing Date: 10.10.25
Submission Deadline: 05.10.25
Primary Area of Focus: Aftermarket
Synopsis:
Industrial buyers increasingly expect to “see before they buy.” This article explores how manufacturers are using visual configurators, 3D models, and interactive previews to enhance the B2B buying experience—especially for complex or customized products.
Contributor Questions:
- What visual tools or previews do you offer in your eCommerce experience?
- How do they impact buyer confidence or conversion
- What technologies or platforms support this?
- What feedback have you received from customers?
- How do you measure ROI on visual enhancements?
Publishing Date: 13.10.25
Submission Deadline: 09.10.25
Primary Area of Focus: Field Service
Synopsis:
With edge computing entering field service, technicians can now access localized processing power for diagnostics, analytics, and AI-guided repair—without relying on cloud latency. This article explores how edge-enabled tools are transforming service responsiveness.
Contributor Questions:
- Are you using edge-enabled devices in field operations?
- What benefits have you seen in diagnostic speed or reliability?
- How do technicians interact with real-time analytics at the edge?
- What infrastructure supports these tools?
- What feedback have you received from frontline teams?
Publishing Date: 14.10.25
Submission Deadline: 09.10.25
Primary Area of Focus: Spare Parts
Synopsis:
Parts traceability is becoming a baseline expectation. This article explores how companies are embedding serialization, blockchain, and supply lineage tracking to ensure transparency from source to service, meeting compliance and customer demands.
Contributor Questions:
- How do you track and verify part origin or status across your network?
- What traceability tech or systems have you adopted?
- What value does transparency provide internally and for customers?
- How do you scale traceability across thousands of SKUs?
- Can you share a use case where traceability prevented an issue?
Publishing Date: 15.10.25
Submission Deadline: 10.10.25
Primary Area of Focus: Aftermarket
Synopsis:
One-size-fits-all contracts are fading. This article explores how manufacturers are offering modular aftermarket contracts—where customers choose only the coverage they need—without adding operational chaos.
Contributor Questions:
- Have you adopted modular service contracting?
- How do you maintain operational control while offering custom options?
- What customer needs drove this shift?
- What billing or SLA challenges arise?
- What systems support flexible contract models?
Publishing Date: 16.10.25
Submission Deadline: 11.10.25
Primary Area of Focus: Pricing
Synopsis:
In fast-moving markets, pricing can’t be modeled quarterly—it must evolve daily. This article explores how manufacturers are deploying AI to run continuous price simulations based on live inputs—making pricing an always-on function.
Contributor Questions:
- How are you using AI for scenario planning in pricing?
- What variables feed your price simulations in real time?
- What results have you seen in forecast accuracy or risk readiness?
- How does this change the pricing team’s role?
- What systems support continuous modeling?
Publishing Date: 17.10.25
Submission Deadline: 12.10.25
Primary Area of Focus: eCommerce
Synopsis:
Industrial buyers expect “Amazon-like” convenience—including proactive reorder prompts. This article explores how B2B sellers are deploying AI to suggest refills, replenish common SKUs, and create subscription-like reorder experiences.
Contributor Questions:
- How are you automating reorder prompts or cycles in your eCommerce platform?
- What data signals drive replenishment suggestions
- How do customers respond to proactive ordering tools?
- What technologies power this capability?
- What outcomes have you seen in order frequency or retention?
Publishing Date: 20.10.25
Submission Deadline: 15.10.25
Primary Area of Focus: Field Service
Synopsis:
Beyond AR glasses and smart diagnostics, wearables are now being used to monitor technician vitals, environmental hazards, and fatigue levels. This article explores the growing role of connected PPE and biometric insights in field safety strategy.
Contributor Questions:
- Are you using wearables for technician safety monitoring?
- What kinds of data are collected, and how are they used?
- How do you respond to health or fatigue signals in real time?
- What are the privacy or workforce acceptance challenges?
- Can you share any impact on safety incidents or compliance?
Publishing Date: 21.10.25
Submission Deadline: 16.10.25
Primary Area of Focus: Spare Parts
Synopsis:
Parts network performance depends on more than cost and lead time. This article explores how companies are using AI to score and rank suppliers based on quality, responsiveness, sustainability, and risk—turning supplier management into a strategic capability.
Contributor Questions:
- What factors influence your supplier scoring models?
- How do you use AI to evaluate and rank supplier performance?
- What challenges exist in sourcing clean, comparable data?
- What improvements have you seen in supply risk or planning agility?
- Can you share an example where scoring influenced decisions?
Publishing Date: 22.10.25
Submission Deadline: 17.10.25
Primary Area of Focus: Aftermarket
Synopsis:
As service models digitize, customers increasingly want to solve problems themselves. This article explores how companies are building intuitive self-service portals—covering diagnostics, parts ordering, knowledge bases, and ticketing—to improve satisfaction and reduce cost.
Contributor Questions:
- What self-service tools have you built into your aftermarket offering?
- What percentage of customer issues are now resolved autonomously?
- How do you balance self-service with live support
- What role do AI or knowledge systems play?
- What customer feedback or adoption trends have you seen?
Publishing Date: 23.10.25
Submission Deadline: 18.10.25
Primary Area of Focus: Pricing
Synopsis:
Sales teams often lack insight into margin impact during negotiations. This article explores how companies are equipping account teams with tools that visualize profit levers in real time—enabling smarter, more profitable deal-making at the front line.
Contributor Questions:
- How are you equipping your sales teams with margin visibility?
- What tools or dashboards support this in real-time?
- How has it changed negotiation behavior or discounting?
- What training or support is required for sales enablement?
- What results have you seen in margin protection?
Publishing Date: 24.09.25
Submission Deadline: 19.10.25
Primary Area of Focus:eCommerce
Synopsis:
UX is no longer based on gut feel—leading B2B platforms are using behavioral data to fine-tune layout, CTA placement, and content structure. This article explores how interaction data is driving measurable design improvements across the buying journey.
Contributor Questions:
- What user behavior data do you analyze to improve your eCommerce UX?
- What tools help you visualize or test design changes?
- What changes have you made based on behavior analytics?
- How do you measure UX improvements in B2B settings?
- What role does A/B testing play in your platform optimization?
Publishing Date: 27.10.25
Submission Deadline: 23.10.25
Primary Area of Focus: Field Service
Synopsis:
Dispatching errors, resource clashes, and SLA breaches can be minimized through predictive conflict detection. This article explores how AI is being used not just for scheduling, but to anticipate and resolve technician conflicts before they affect service quality.
Contributor Questions:
- How do you identify or prevent scheduling conflicts in real time?
- Are you using AI to detect SLA risks or overload scenarios?
- What changes have you seen in service quality or efficiency?
- How are these systems integrated into dispatching tools?
- What challenges emerged during implementation?
Publishing Date: 28.10.25
Submission Deadline: 24.10.25
Primary Area of Focus: Spare Parts
Synopsis:
The next evolution in additive manufacturing is local. This article explores how manufacturers are deploying mobile or edge-based 3D printing units to produce urgent spare parts near the point of service—improving responsiveness and cutting logistics costs.
Contributor Questions:
- Are you exploring edge-based 3D printing for parts
- What use cases or parts categories are best suited for local production?
- How do you maintain quality and design control
- What technical infrastructure supports this model
- What results have you seen or expect?
- What outcomes have you achieved?
Publishing Date: 29.10.25
Submission Deadline: 24.10.25
Primary Area of Focus: Aftermarket
Synopsis:
Service design is no longer one-size-fits-all. This article explores how companies are creating defined customer personas—based on behavior, usage, and digital maturity—to tailor aftermarket support and communications to each type.
Contributor Questions:
- Have you developed service personas for your aftermarket strategy?
- What data helps you define customer types?
- How do you tailor offerings or experiences to each segment?
- What impact have you seen in satisfaction or upsell
- What tools support persona-based segmentation?
Publishing Date: 31.10.25
Submission Deadline: 26.10.25
Primary Area of Focus:eCommerce
Synopsis:
B2B commerce is becoming more conversational. This article explores how companies are integrating chat-based interfaces that support everything from product questions to final checkout—closing the loop between interaction and transaction.
Contributor Questions:
- How are you using chat or conversational tools in your eCommerce flow?
- Can customers complete purchases directly via chat?
- What technologies or integrations make this possible?
- What impact have you seen on engagement or conversion?
- What feedback have you received from buyers?
November:
Publishing Date: 03.11.25
Submission Deadline: 29.10.25
Primary Area of Focus: Field Service
Synopsis:
Monolithic service tools are becoming bottlenecks. This article explores how modular, API-first platforms are enabling organizations to build customized field service stacks – enhancing technician experience, enabling faster deployment of features, and driving continuous adaptability.
Contributor Questions:
- Are you using composable platforms in field service
- What business cases led you to shift from monolithic systems?
- How does modular architecture improve service delivery or agility?
- What integration challenges did you face during adoption?
- What future benefits do you expect from composability?
Publishing Date: 04.11.25
Submission Deadline: 30.10.25
Primary Area of Focus: Spare Parts
Synopsis:
Programmatic commerce—where machines reorder autonomously—is reaching spare parts. This article examines how IoT-enabled equipment, stock sensors, and AI-driven rules engines are creating fully automated spare part replenishment systems.
Contributor Questions:
- Have you deployed or tested autonomous parts reordering?
- What triggers or thresholds initiate the process?
- How do you balance machine-driven logic with human oversight?
- What improvements have you seen in availability or cost control?
- What risks have emerged in early-stage automation?
Publishing Date: 05.11.25
Submission Deadline: 31.10.25
Primary Area of Focus: Aftermarket
Synopsis:
Aftermarket services are now outpacing equipment in revenue growth. This article explores the shift to digitally enabled recurring services, subscription models, and outcome-driven offerings that are driving retention and long-term profitability.
Contributor Questions:
- How has your revenue mix shifted from products to services?
- What new digital offerings have driven aftermarket growth?
- How are these services priced, tracked, or bundled
- What has changed culturally in moving to service-first thinking?
- What KPIs define success for recurring aftermarket programs?
Publishing Date: 06.11.25
Submission Deadline: 1.11.25
Primary Area of Focus: Pricing
Synopsis:
Pricing isn’t just about reacting—AI is helping teams anticipate. This article explores how companies are using predictive analytics to simulate margin impact in real time, adjusting for cost shifts, competitive moves, and demand signals.
Contributor Questions:
- How are you integrating AI into margin modeling?
- What variables are most influential in real-time simulations?
- What pricing decisions have improved with predictive modeling?
- What tools or dashboards support this strategy?
- What resistance or technical hurdles have you faced?
Publishing Date: 07.11.25
Submission Deadline: 2.11.25
Primary Area of Focus: eCommerce
Synopsis:
B2B buyers are seeking autonomy across the entire buying process. This article examines how companies are empowering users with intuitive portals for search, configuration, quoting, ordering, and post-sale service—without sales rep intervention.
Contributor Questions:
- What self-service capabilities are available in your eCommerce platform?
- How do buyers interact with your portal from discovery to purchase?
- What feedback or adoption trends are you seeing
- What challenges exist in creating seamless self-service?
- What results have you seen in satisfaction or repeat purchasing?
Publishing Date: 10.11.25
Submission Deadline: 05.11.25
Primary Area of Focus: Field Service
Synopsis:
When field service issues exceed technician capacity or require escalation, AI is now being used to predict the best escalation path—based on issue history, equipment complexity, and technician availability. This article explores how predictive escalation is improving response quality and customer satisfaction.
Contributor Questions:
- How do you currently route complex or escalated field issues?
- Are you using AI to anticipate and pre-assign expert intervention?
- What tools or triggers guide this decision-making
- What improvements have you seen in first-time resolution or NPS?
- What challenges remain in refining escalation logic?
Publishing Date: 11.11.25
Submission Deadline: 6.11.25
Primary Area of Focus: Pricing
Synopsis:
Manufacturers are creating live feedback loops between production and spare parts inventory. This article explores how data from warehouse systems is influencing production planning, enabling leaner cycles and faster service part availability.
Contributor Questions:
- Are you using real-time warehouse data in your production decisions?
- What systems connect your logistics and manufacturing teams?
- What impacts have you seen in availability, cost, or cycle time?
- How do you measure responsiveness in this feedback loop?
- What integration challenges have you faced?
Publishing Date: 12.11.25
Submission Deadline: 07.11.25
Primary Area of Focus: Aftermarket
Synopsis:
Legacy systems are holding back aftermarket growth. This article explores how companies are auditing and modernizing old platforms—billing systems, support portals, CRM tools—to unlock new service offerings and digital agility.
Contributor Questions:
- What legacy systems are hindering your aftermarket strategy
- How are you approaching technical debt cleanup?
- What modern tools have you adopted to improve service delivery?
- How do you justify the ROI of modernization?
- What outcomes have you seen post-upgrade?
Publishing Date: 13.11.25
Submission Deadline: 08.11.25
Primary Area of Focus: Pricing
Synopsis:
Buyers are pushing back on price more than ever. This article explores how companies are equipping sales teams with transparent value models—using cost drivers, service levels, and sustainability metrics to justify pricing clearly and credibly.
Contributor Questions:
- How do you currently defend pricing in negotiations
- Are you providing sales teams with value maps or justification tools?
- How do customers respond to transparent pricing rationales?
- What content or formats work best in high-stakes discussions?
- What results have you seen in pricing acceptance?
Publishing Date: 14.11.25
Submission Deadline: 09.11.25
Primary Area of Focus: eCommerce
Synopsis:
Composable commerce allows B2B sellers to stitch together best-of-breed systems—product information, checkout flows, customer portals—into seamless journeys. This article explores how composability is making personalization scalable and adaptable.
Contributor Questions:
- Are you moving toward a composable eCommerce architecture?
- How are you integrating modular tools or services
- What benefits have you seen in experience customization or scalability?
- How do you manage performance across distributed systems?
- What future capabilities does this architecture enable?
Publishing Date: 17.11.25
Submission Deadline: 10.11.25
Primary Area of Focus: Field Service
Synopsis:
This article explores the shift from traditional workforce management tools to intelligent field operations platforms. It examines how real-time performance insights, adaptive scheduling, and contextual support tools are helping service leaders move beyond resource allocation into predictive team optimization.
Contributor Questions:
- How are you evolving workforce management toward intelligent field operations?
- What role does performance analytics play in service team optimization?
- What platforms or tools are you using for intelligent deployment?
- How do you integrate human insights with algorithmic recommendations?
- What measurable improvements have you seen in SLA compliance or technician satisfaction?
Publishing Date: 18.11.25
Submission Deadline: 11.11.25
Primary Area of Focus: Spare Parts
Synopsis:
This article delves into how manufacturers are implementing a digital thread across the spare parts lifecycle—from design to delivery and return. It explores how full traceability improves compliance, speeds recalls, reduces counterfeit risk, and enables advanced service planning.
Contributor Questions:
- How are you enabling end-to-end parts traceability
- What data sources or systems make up your digital thread?
- What value have you gained from lifecycle transparency?
- How does traceability affect quality assurance or warranty validation?
- What barriers did you face in implementing a digital thread strategy?
Publishing Date: 19.11.25
Submission Deadline: 12.11.25
Primary Area of Focus: Aftermarket
Synopsis:
This article investigates how smart contracts—driven by blockchain—are being used in aftermarket relationships to automate service triggers, enforce SLAs, and enhance transparency. It examines case studies where smart contracts reduced disputes and accelerated support cycles.
Contributor Questions:
- How are smart contracts being used in your aftermarket agreements?
- What operational benefits have you seen from blockchain-enabled service terms?
- What conditions or KPIs do your smart contracts enforce?
- How have smart contracts impacted customer trust or responsiveness?
- What are the adoption or integration hurdles?
Publishing Date: 20.11.25
Submission Deadline: 13.11.25
Primary Area of Focus: Pricing
Synopsis:
This article explores how manufacturers are forming cross-functional “pricing innovation labs” to test elasticity, model segmentation, pilot offers, and evaluate algorithmic pricing tools. It highlights how experimentation is reshaping how pricing is treated—not as an update cycle but as a product.
Contributor Questions:
- How have you approached internal pricing experimentation?
- What teams or roles are involved in your pricing innovation work?
- How do you test and evaluate pricing hypotheses
- What has experimentation revealed about customer behavior or margin impact?
- What tools are essential for structured pricing tests?
Publishing Date: 21.11.25
Submission Deadline: 14.11.25
Primary Area of Focus:eCommerce
Synopsis:
This article explores how AR interfaces are being embedded in B2B portals to support part identification, remote guidance, and hands-on product exploration. It investigates how AR is reducing support load, improving product accuracy, and differentiating digital experience in industrial sectors.
Contributor Questions:
- How are you using AR to support B2B eCommerce buyers?
- What parts of the buying journey benefit most from AR?
- What technologies or platforms are enabling this capability?
- What results have you seen in order accuracy or support load reduction?
- What challenges did you face during implementation?
Publishing Date: 24.11.25
Submission Deadline: 17.11.25
Primary Area of Focus: Field Service
Synopsis:
This article explores how organizations operating in hazardous or tightly regulated sectors—such as energy, pharmaceuticals, or aerospace—are tailoring field service protocols for extreme environments. It covers digital checklists, PPE verification, and integrated compliance workflows to ensure technician safety and regulatory alignment.
Contributor Questions:
- How do you tailor field service protocols for regulated or high-risk environments?
- What systems support compliance tracking and safety verification?
- How are technicians trained and monitored in hazardous conditions?
- What metrics or audits do you use to ensure safety performance?
- What technology or process shifts have driven recent improvements?
Publishing Date: 25.11.25
Submission Deadline: 18.11.25
Primary Area of Focus: Spare Parts
Synopsis:
This article dives into how manufacturers are optimizing reverse logistics for spare parts—not just for returns, but for diagnostics, repair, remanufacturing, and resale. It highlights how process orchestration and tracking improve profitability and sustainability in parts recovery.
Contributor Questions:
- How are you managing the return and refurbishment process for spare parts?
- What systems or partners are involved in reverse logistics?
- How do you evaluate whether to refurbish, recycle, or scrap?
- What sustainability or financial metrics do you track?
What barriers did you overcome in building a closed-loop system?
Publishing Date: 26.11.25
Submission Deadline: 19.11.25
Primary Area of Focus: eCommerce
Synopsis:
Synopsis:
This article explores how leading organizations use field technician input as a source of service innovation. It covers strategies to capture ideas, frustrations, and customer feedback directly from the field and how that data shapes new support offerings and product enhancements.
Contributor Questions:
- How are you gathering feedback from field technicians and service teams?
- What systems or forums do you use to collect and prioritize input?
- How does field insight influence product or service development?
- Can you share an example where technician feedback drove innovation?
- How do you encourage open communication across the field and HQ teams?
Publishing Date: 27.11.25
Submission Deadline: 20.11.25
Primary Area of Focus: Pricing
Synopsis:
This article explores the growing pressure on manufacturers to align pricing with ethical standards—ensuring fairness, predictability, and transparency in complex markets. It discusses how pricing teams are formalizing fairness principles, managing perceptions, and avoiding reputation risk.
Contributor Questions:
- What ethical pricing principles guide your strategy?
- How do you ensure transparency in complex pricing structures?
- What role does customer communication play in trust-building?
- How do you manage regional fairness or equity across segments?
- Have ethical pricing commitments improved customer relationships?
Publishing Date: 28.11.25
Submission Deadline: 21.11.25
Primary Area of Focus: Aftermarket
Synopsis:
This article examines how manufacturers are strategically entering third-party B2B marketplaces to expand reach. It discusses integration, pricing control, channel conflict mitigation, and brand protection while scaling through external digital sales platforms.
Contributor Questions:
- Have you listed products on third-party industrial marketplaces?
- How do you manage pricing and brand consistency across platforms?
- What backend systems support marketplace integration?
- What conflicts have emerged with existing sales channels?
- What ROI or growth have you seen from marketplace participation?
December:
Publishing Date: 01.12.25
Submission Deadline: 24.11.25
Primary Area of Focus: Field Service
Synopsis:
AI-driven systems now assign field tasks by evaluating technician profiles, location data, and regulatory constraints. This transforms reactive dispatch into automated, priority-sensitive workflows.
Contributor Questions:
- How do you determine the smartest route for field work order efficiency?
- Are AI tools helping prioritize tasks based on safety or skill alignment?
- What data sources empower routing decisions (e.g. geolocation, regulations)?
- How have SLAs, response times, or safety compliance improved?
- What were the adoption hurdles with AI routing?
Publishing Date: 02.12.25
Submission Deadline: 25.11.25
Primary Area of Focus: Spare Parts
Synopsis:
Manufacturers are creating unified “digital service bills” that synchronize engineering design, spares catalogs, and service outcomes—enabling real-time parts alignment with operations.
Contributor Questions:
- How do engineering and service parts catalogs align in your business?
- What benefits have you noted from integrated product/parts data?
- What tools support this synchronization?
- How does it reduce order errors or service delays?
- Any cultural or system challenges encountered?
Publishing Date: 03.12.25
Submission Deadline: 26.11.25
Primary Area of Focus: Aftermarket
Synopsis:
Companies are packaging eco-focused service bundles—like refurbished parts, carbon-neutral servicing, and parts recycling—to attract sustainability-driven buyers while boosting margins.
Contributor Questions:
- What sustainable components are included in your aftermarket bundles?
- How do customers perceive green options?
- What pricing or margin impact results from eco-service offerings?
- What metrics track environmental outcomes?
- What infrastructure supports green service delivery?
Publishing Date: 04.12.25
Submission Deadline: 27.11.25
Primary Area of Focus: Pricing
Synopsis:
AI models now detect customer context—order patterns, account history, usage—and suggest upsell bundles or discounted combos in real time to maximize revenue and customer value.
Contributor Questions:
- Do you use AI to prompt relevant bundles or offers during checkout or service?
- How are suggestions triggered (usage data, renewals, patterns)?
- Metrics from upsell conversion rates?
- How do teams validate or adjust suggestions?
- Any concerns about customer trust or overload?
Publishing Date: 05.12.25
Submission Deadline: 28.11.25
Primary Area of Focus: eCommerce
Synopsis:
B2B sellers are adopting decoupled, API-driven “headless” commerce stacks—mixing best-of-breed tools (CPQ, checkout, portals)—for rapid feature rollout and seamless omnichannel experiences.
Contributor Questions:
- Are you bending headless or composable architecture in your eCommerce stack?
- What modules (search, checkout, personalization) are integrated?
- How has time-to-market or buyer experience improved?
- Any integration complexities encountered?
- What capabilities are you planning to enable with flexibility?
Publishing Date: 8.12.25
Submission Deadline: 1.12.25
Primary Area of Focus: Field Service
Synopsis:
With onboard sensors and real-time analytics, digital twins now follow equipment into the field, enabling proactive maintenance, remote guidance, and live performance optimization.
Contributor Questions:
- How are you leveraging real-time digital twin data in field operations?
- What issues can now be addressed before they escalate?
- What tools support real-time twin monitoring?
- How does it affect technician efficiency or downtime?
- What challenges have you faced in integrating twins into workflows?
Publishing Date: 9.12.25
Submission Deadline: 2.12.25
Primary Area of Focus: Spare Parts
Synopsis:
Companies are embedding remanufacturing into their parts networks—pairing returns, repair, and reuse within logistics systems to drive cost efficiency and ESG impact.
Contributor Questions:
- How do reman operations tie into your supply chain?
- What triggers determine reuse vs. scrap?
- What financial or environmental outcomes have surfaced?
- Which systems support circular inventory flows?
- What have been the main operational obstacles?
Publishing Date: 10.12.25
Submission Deadline: 3.12.25
Primary Area of Focus: Aftermarket
Synopsis:
As electrification transforms fleets, service models are evolving—from traditional maintenance to usage-based, predictive and subscription services—requiring real-time vehicle data and adaptive support models.
Contributor Questions:
- How are you adjusting service for EV or fleet evolution?
- Are you deploying usage-based or predictive service models?
- What telematics or data systems enable these shifts?
- What new customer contracts or SLAs have emerged?
- What performance improvements are visible?
Publishing Date: 11.12.25
Submission Deadline: 4.12.25
Primary Area of Focus: Pricing
Synopsis:
As industrial players mature, pricing transforms from ad-hoc discounting into structured models with governed decision frameworks, technology triggers, and strategic margin optimization—leveraging data and alignment with commercial objectives.
Contributor Questions:
- How is your pricing function maturing in process and capability?
- What role do governance and tech tools play in strategic pricing?
- How do day-to-day decisions align with broader pricing strategy?
- What KPIs define your pricing evolution?
- What change management lessons have emerged?
Publishing Date: 12.12.25
Submission Deadline: 5.12.25
Primary Area of Focus: eCommerce
Synopsis:
Manufacturers are adding direct storefronts to industrial marketplaces – extending digital reach while retaining commercial data, brand control, and operational visibility through integrated marketplace strategies.
Contributor Questions:
- Are you selling direct via marketplaces?
- What controls and integrations are essential for brand consistency?
- How do you handle product visibility vs. distributor pricing?
- What backend systems support this strategy?
- What growth or channel conflicts have you encountered?
Publishing Date: 15.12.25
Submission Deadline: 8.12.25
Primary Area of Focus: Field Service
Synopsis:
Service organizations are designing hybrid operating models that assign routine diagnostics and initial triage to AI tools, while human experts handle complex, judgment-intensive tasks—balancing efficiency with expertise for optimal outcomes.
Contributor Questions:
- How do you structure workflows between AI and human technicians?
- What criteria determine when to escalate from automation to human judgment?
- What performance or customer satisfaction gains have been observed?
- How do you manage training and cultural transitions in hybrid environments?
- What governance or fail-safes ensure service quality?
Publishing Date: 16.12.25
Submission Deadline: 9.12.25
Primary Area of Focus: Spare Parts
Synopsis:
As reman operations grow, companies are implementing dynamic pricing engines that adjust part prices based on refurbishment condition, remaining lifespan, demand profiles, and sustainability metrics—reflecting true value.
Contributor Questions:
- Do you price spare parts based on their condition or lifecycle stage?
- What tools support dynamic condition-based pricing?
- How is demand factored into price adjustments?
- How do customers react to variable pricing?
- What safeguards are in place to maintain transparency and fairness?
Publishing Date: 17.12.25
Submission Deadline: 10.12.25
Primary Area of Focus: Aftermarket
Synopsis:
AI tools are now analyzing warranty claim data to forecast failure risk, proactively issue coverage alerts, and automate parts dispatch—revolutionizing how manufacturers manage product warranties and service delivery.
Contributor Questions:
- How are you leveraging warranty data for failure prediction?
What automation exists in claims and parts dispatch?
How has this impacted customer satisfaction or operational costs?
What datasets or signals are most predictive?
Were there barriers to automating parts of the warranty workflow?
Publishing Date: 18.12.25
Submission Deadline: 11.12.25
Primary Area of Focus: Pricing
Synopsis:
Manufacturers with global footprints are implementing harmonization frameworks that consider local cost structures, currency fluctuations, and competitive dynamics—ensuring consistent margins and equitable customer experiences across regions.
Contributor Questions:
- What processes support global price-harmonization in your company?
- How do you balance local market factors with global consistency?
- What governance tools guide international pricing policy?
- What metrics monitor compliance and margin effects?
- What complexities have you faced across different regulatory and economic zones?
Publishing Date: 19.12.25
Submission Deadline: 12.12.25
Primary Area of Focus:eCommerce
Synopsis:
Advanced AI agents now understand product configurations, negotiation parameters, and enterprise workflows—handling complex B2B transactions conversationally and reducing friction in high-value deal-making.
Contributor Questions:
- How are AI agents used in complex order workflows?
- What decision-tree or natural language capabilities do they support?
- How is security and approval embedded in conversational design?
- What improvements have you seen in speed, accuracy, or customer sentiment?
- What training and maintenance challenges exist?
