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FSN CrowdThink: Overcoming the Workforce Shortage in Field Service

February 9, 2023 @ 2:00 pm - 3:00 pm

This session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a link will be available to underneath the session description for you to register to the teams meeting and add the event to your calendar.
If you cannot see the link to join please make sure you are logged in. If you are not an FSN Pro+ member then you can find out more about joining by clicking this link


Format: A dynamic session where we use the wisdom of the crowd to breakdown some of the most challenging aspects of field service operations into manageable sub-problems. Working in small groups each focused on a seperate sub-problem the task is to identify three key take-aways that can overcome the challenge, before everyone returns to the full session and each group shares there take-aways – allowing everyone to have access to a selection of key ideas that they can put into place in their own organisation.

Duration: One hour

Subset problems we will be addressing:

  • How do we ensure our recruitment processes deliver and make our organisations attractive to future recruits?
  • How do we establish a clear development path for our technicians and engineers?
  • How can we mitigate the challenge of a reduced workforce via technology?
  • How do we incentivise technicians and engineers, so they don’t move to our competition?


February 9, 2023
2:00 pm - 3:00 pm
Event Category:


FSN PRO + Discussion Session (Teams Meeting)