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FSN Debate: Harmonising Service Standards Across Different Regions

February 16 @ 2:00 pm - 3:00 pm

This session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a link will be available to underneath the session description for you to register to the teams meeting and add the event to your calendar.
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Format: An interactive Q&A with a panel of subject matter experts discussing the most prevalent challenges and opportunities the field service sector faces. The session will be hosted by Field Service News Editor-in-Chief, Kris Oldland with opportunity for questions from the audience.

Duration: One hour

Key questions we will be addressing:

  • How important is it to have different regions working on the same systems?
  • How big a consideration are cultural differences in terms of unifying service standards?
  • How do we account for different regional regulations when trying to establish company-wide best practice?
  • How can we facilitate knowledge sharing across different regions?
  • Should some elements of service , particularly triage be handled centrally or regionally?
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Details

Date:
February 16
Time:
2:00 pm - 3:00 pm
Event Category:
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