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(FULL) FSN ThinkTank Session: Should Engineers and Technicians Sell?
February 23, 2023 @ 2:00 pm - 3:30 pm
This session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a link will be available to underneath the session description for you to register to the teams meeting and add the event to your calendar.
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Format: Intimate discussion group of senior service leaders. We set a broad agenda and respect the experience and insight amongst the group to allow the discussion to move in the direction the group sees as most productive.
Duration: One and half hours
Initial points for consideration:
- With an ongoing challenging economic backdrop is it more important than ever that we leverage our field workers as a revenue stream?
- Do we risk destroying the trusted advisor of our engineers if we expect them to sell?
- If we do expect our engineers to sell, what type of incentive schemes work?
- Given the workforce shortage amongst field service organisations is it wise to add additional layers of responsibility to their role?
- Could a layer of revenue generation turn off some field workers? Could it attract others?
- How important is transparency with our customers if we are to allow field engineers to sell?
- From a process and technology perspective what needs to be implemented to allow field service engineers to sell?