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FSN CrowdThink Session: How Do We Develop Triage Workflows That Leverage Self-Help, AI and Remote Service?

September 14 @ 2:00 pm - 3:00 pm

Free

Categories:

This session is available for Copperberg+ members only. If you have an Copperberg+ membership a button will be available underneath the session description to one-click register to the Zoom meeting and add the event to your calendar.

 

If you cannot see the registration button, please ensure you are logged in. If you are not an Copperberg+ member then you can find out more about joining by clicking this link

Format:

 

Intimate discussion group of senior service leaders. We set a broad agenda and respect the experience and insight of the group to allow the discussion to move in the direction the group sees as most productive.

 

Duration:

 

  • One hour

 

This session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a button will be available underneath the session description for you to one click register to the Zoom meeting and add the event to your calendar.

 

If you cannot see the link to join please make sure you are logged in. If you are not an FSN Pro+ member then you can find out more about joining by clicking this link

 

 

 

Format: A dynamic session where we use the wisdom of the crowd to breakdown some of the most challenging aspects of field service operations into manageable sub-problems. Working in small groups each focused on a seperate sub-problem the task is to identify three key take-aways that can overcome the challenge, before everyone returns to the full session and each group shares there take-aways – allowing everyone to have access to a selection of key ideas that they can put into place in their own organisation.

 

Duration: One hour

 

Subset problems we will be addressing:

 

  • How much can we expect customers to do in terms of self-help services?
  • How do we build trust in Artificial Intelligence tools being as effective as human experts?
  • Should there be a clear triage/service process e.g self-help>remote service>on-site?
  • How do we ensure our customers see value in virtual service over on-site?

 

 

If you wish to attend this discussion session as an Copperberg+ member you can auto-register in one click simply by hitting the button below.

 

Upon successful registration you will receive an email from Zoom with the link to join the session and a confirmation message will open in a new window/tab.

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If for any reason you are unable to use the automatic registration tool you can also register manually on this link.

 

Any problems as always you can reach us at [email protected] and one of the team will be more than happy to help!