FSN CrowdThink Session: What metrics are key to modern field service success?

This session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a button will be available underneath the session description for you to one click register to the Zoom meeting and add the event to your calendar.

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Format: A dynamic session where we use the wisdom of the crowd to breakdown some of the most challenging aspects of field service operations into manageable sub-problems. Working in small groups each focused on a seperate sub-problem the task is to identify three key take-aways that can overcome the challenge, before everyone returns to the full session and each group shares there take-aways – allowing everyone to have access to a selection of key ideas that they can put into place in their own organisation.

Duration: One hour

Subset problems we will be addressing:

• Is there a magic number of KPIs we should track – can we have too many?
• From the operational level how can we use KPIs to improve performance on the individual engineer level
• What customer satisfaction metrics offer genuine and meaningful insight?
• Is customer success/servitized models – how can we better understand our customers’ core KPIs