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FSN ThinkTank Session: Do Our Customers Truly See The Value Our Services Deliver?

September 28, 2023 @ 2:00 pm 3:30 pm


This session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a button will be available underneath the session description for you to one click register to the Zoom meeting and add the event to your calendar.


If you cannot see the link to join please make sure you are logged in. If you are not an FSN Pro+ member then you can find out more about joining by clicking this link



Format: Intimate discussion group of senior service leaders. We set a broad agenda and respect the experience and insight amongst the group to allow the discussion to move in the direction the group sees as most productive.


Duration: One and half hours


Initial points for consideration:

  • How do we avoid selling on price?
  • Do our customers truly understand the cost and value of the service we deliver?
  • With workforce shortages increasing, is it possible to meet customer expectations?
  • How can we identify the value our customers really need and effectively align our service offerings?
  • Who on the customer side should we be selling to? Is procurement’s involvement the moment service contracts fail?
  • Can product sales teams effectively sell service?