- This event has passed.
FSN ThinkTank Session: Do Our Customers Truly See The Value Our Services Deliver?
September 28 @ 2:00 pm – 3:30 pm
This session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a button will be available underneath the session description for you to one click register to the Zoom meeting and add the event to your calendar.
Format: Intimate discussion group of senior service leaders. We set a broad agenda and respect the experience and insight amongst the group to allow the discussion to move in the direction the group sees as most productive.
Duration: One and half hours
Initial points for consideration:
- How do we avoid selling on price?
- Do our customers truly understand the cost and value of the service we deliver?
- With workforce shortages increasing, is it possible to meet customer expectations?
- How can we identify the value our customers really need and effectively align our service offerings?
- Who on the customer side should we be selling to? Is procurement’s involvement the moment service contracts fail?
- Can product sales teams effectively sell service?