US Session: How Do We Build Engineer Loyalty?

This session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a button will be available underneath the session description for you to one click register to the Zoom meeting and add the event to your calendar.

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Format: A dynamic session where we use the wisdom of the crowd to breakdown some of the most challenging aspects of field service operations into manageable sub-problems. Working in small groups each focused on a seperate sub-problem the task is to identify three key take-aways that can overcome the challenge, before everyone returns to the full session and each group shares there take-aways – allowing everyone to have access to a selection of key ideas that they can put into place in their own organisation.

Duration: One hour

Subset problems we will be addressing:

• What does a pathway to progression look like for engineers and technicians?
• How do we motivate our engineers on a day to day basis?
• What can we do to build community amongst our field service workforces?
• Who needs to be involved in driving a sense of belonging in the field workforce?