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FSN Debate: Where Does Remote Service Sit in the Service Portfolio

July 20 @ 2:00 pm 3:00 pm


This session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a button will be available underneath the session description for you to one click register for the Zoom meeting and add the event to your calendar.


If you cannot see the link to join please make sure you are logged in. If you are not an FSN Pro+ member then you can find out more about joining by clicking this link




Format: An interactive Q&A with a panel of subject matter experts discussing the most prevalent challenges and opportunities the field service sector faces. The session will be hosted by Field Service News Editor-in-Chief, Kris Oldland with opportunity for questions from the audience.


Duration: One hour


Key questions we will be addressing:


  • Is Remote Service an opportunity to cut costs, drive revenue or both?
  • Should Remote Service be a default first level service approach?
  • Can we expect customers to pay the same amount for remote service as they do for onsite service?
  • Is it possible to attain trusted advisor status on a remote service call?