FSN Debate: Where Does Remote Service Sit in the Service Portfolio
July 20 @ 2:00 pm – 3:00 pm
This session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a button will be available underneath the session description for you to one click register for the Zoom meeting and add the event to your calendar.
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Format: An interactive Q&A with a panel of subject matter experts discussing the most prevalent challenges and opportunities the field service sector faces. The session will be hosted by Field Service News Editor-in-Chief, Kris Oldland with opportunity for questions from the audience.
Duration: One hour
Key questions we will be addressing:
- Is Remote Service an opportunity to cut costs, drive revenue or both?
- Should Remote Service be a default first level service approach?
- Can we expect customers to pay the same amount for remote service as they do for onsite service?
- Is it possible to attain trusted advisor status on a remote service call?