Loading Events

« All Events

  • This event has passed.

How Do We Deliver Consistency Across A Blended Workforce?

July 27, 2023 @ 2:00 pm 3:30 pm


This session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a button will be available underneath the session description for you to one click register to the Zoom meeting and add the event to your calendar.


If you cannot see the link to join please make sure you are logged in. If you are not an FSN Pro+ member then you can find out more about joining by clicking this link


Format: Intimate discussion group of senior service leaders. We set a broad agenda and respect the experience and insight amongst the group to allow the discussion to move in the direction the group sees as most productive.


Duration: One and half hours


Initial points for consideration:


  • Is it a challenge to ensure our third party service partners meet our standards?
  • Is it possible to share FSM and scheduling tools with third-party service partners?
  • Should we tell our customers service is provided by a third-party?
  • Can remote service offer the key to harmonising service across a blended workforce?
  • Does using a third-party service partner restrict revenue streams from the field?
  • Does using a blended workforce allow us to specialise our own field service skill-sets?