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Field Service Symposium 2023

The Field Service Symposium is a unique event in the field service calendar where the focus is on meaningful discussions amongst senior service leaders - with sessions designed to allow Symposium members to develop ideas that can genuinely help them drive service excellence in their organisations. Following the event a digital resource will also be created around each session at the Symposium providing members with the tools to help them take the ideas they establish at the live event from theory to practical application once they return to the office.

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FSN ThinkTank Session: How Do Remote Service and On-Site Service Align?

FSN PRO + Discussion Session (Teams Meeting)

The Field Service News ThinkTank Sessions offer an opportunity for service leaders in our FSN Pro+ membership for an intimate and engaging discussion groups where we can share ideas and best practices and gain the perspectives of other service management professionals from different sectors. In this session, we will be reflecting on the rise of remote service and exploring how this new approach to service delivery aligns with more traditional field service operations.

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FSN CrowdThink Session: What metrics are key to modern field service success?

The Field Service News CrowdThink Sessions are dynamic sessions which use the wisdom of the crowd to identify how we can overcome the major issues in our industry. Exclusively available for FSN Pro+ members these sessions are unique, fast paced and offer multiple great takeaway ideas for those who attend. In this session we will be working together to understand what are the most important metrics in field service for driving effective improvements in service operations and getting closer to our customers.

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FSN Debate: Is Servitization a Walled Garden?

FSN Debate sessions revolve around an interactive Q&A with a panel of subject matter experts discussing the most prevalent challenges and opportunities the field service sector faces with opportunity for questions and input from the audience as well. In this debate we will be discussing whether servitization is a walled garden or if there is a way for smaller non-OEM service providers to embrace advanced services as well.

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FSN ThinkTank Session: Do Sales and Marketing Teams Actually Understand Advanced Services?

FSN PRO + Discussion Session (Teams Meeting)

The Field Service News ThinkTank Sessions offer an opportunity for service leaders in our FSN Pro+ membership for an intimate and engaging discussion groups where we can share ideas and best practices and gain the perspectives of other service management professionals from different sectors. In this session, we will be discussing how well our colleagues in sales and marketing fully understand advanced services.

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