The Field Service News CrowdThink Sessions are dynamic sessions which use the wisdom of the crowd to identify how we can overcome the major issues in our industry. Exclusively available for FSN Pro+ members these sessions are unique, fast paced and offer multiple great takeaway ideas for those who attend. In this session we will be working together to understand how field service organisations should be using modern tools such as self-help, AI and remote service to improve the triage process and the pitfalls we should avoid in doing so.