Connected field service as a tool to empower engineers

Connected field service as a tool to empower engineers

Kris Oldland, Editor-in-Chief, Field Service News is joined by Rob Ballanytne and Dan Oldridge of Salesforce for a forty-five minute discussion on connected field service.

 

During the discussion the three reflect on a recent paper published by Harvard Business Review that was based around an FSN Research study that explored the themes and trends around connected field service and how it is impacting customer and employee experience.

 

In this brief excerpt from that full interview we hear from Ballantyne as he outlines how by adopting a connected field service approach we can empower our field service engineers and technicians.

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