Connecting field service across 3 pillars: people, process and technology

Connecting field service across 3 pillars: people, process and technology

Kris Oldland, Editor-in-Chief, Field Service News is joined by Rob Ballanytne and Dan Oldridge of Salesforce for a forty-five minute discussion on connected field service.


During the discussion the three reflect on a recent paper published by Harvard Business Review that was based around an FSN Research study that explored the themes and trends around connected field service and how it is impacting customer and employee experience.


In this brief excerpt from that full interview we hear from Oldridge as he reflects on how connectivity within field service is reaching across the three main pillars of field service, people, process and technology and helping field service organisations join dots to drive greater service delivery.

Want to know more?

This content is available for FSN PRO members and also for a limited period for FSN FREE members. Please make sure you are logged in to access this content. 

Not yet subscribed? Instantly unlock this content and more on our forever-free subscription tier FSN FREE

Unlock with FSN FREE

Data usage note: By accessing the premium content on the button above, you consent to the contact details submitted when you registered as a subscriber to to be shared with the listed sponsor of this premium content Salesforce who may contact you solely for legitimate business reasons to discuss the content of this briefing report.