How Can We Define Advanced Services
How Can We Define Advanced Services
Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Prof Dr. Shaun West, Professor for Product-Service System Innovation at the University of Lucerne.
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Prof Dr. West has recently published, with Paolo Gaiardelli and Nicola Saccani, ‘Modern Industrial Services – A Cookbook for Design, Delivery, and Management’, which illustrate the service challenges and provides an actionable change management roadmap for businesses.
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During the discussion, Prof Dr. West provides some insights into his book and discusses with Kris a wide range of topics related to servitization and advanced services.
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In this excerpt, Prof Dr. Shaun West provides his perspective on how we can define advanced services today.
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Further Reading:
- Read more about Service Strategy
- Read more about Servitization
- Downloan Shaun West’s book ‘Modern Industrial Services – A Cookbook for Design, Delivery and Management’
- Read more articles by Shaun West on Field Service News
- Connect with Shaun West on LinkedIn
- Access over 20 premium resources on Servitization and Advanced Services (PRO)
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