Maximising our engineers time to create true brand ambassadors
Maximising our engineer's time to create true brand ambassadors
Kris Oldland, Editor-in-Chief, Field Service News is joined by Rob Ballanytne and Dan Oldridge of Salesforce for a forty-five minute discussion on connected field service.
During the discussion the three reflect on a recent paper published by Harvard Business Review that was based around an FSN Research study that explored the themes and trends around connected field service and how it is impacting customer and employee experience.
In this brief excerpt from that full interview we hear from Oldridge as he explains how we can maximise the impact of the time our on-site engineers’ spend with the customer by leveraging technology to help make the service easier – and why this is critical.
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