The huge correlation between data flow and operational success and making this easy

The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Rajat Kakar, Senior Vice President, QuickWorks.

 

Prior to joining Quickworks, Kakar had become a well recognised figure within the industry having held senior service roles with Fujitsu, before joining the executive team at IBM on the service side of their organisation. Kakar has also been a common figure on the field service event circuit having chaired WBR’s Field Service Connect and more recently hosted an Ask Me Anything session at our own Field Service News Symposium where he had the role of answering any and all questions relating to the development of how we use data.

 

Indeed, Kakar has something of a unique blend of experience crossing the worlds of service operations, technologist and leadership, and it is this broad knoweldge-base along with a charming demeanour and a willingness to share his guidance to anyone that asks that makes him such a genuine leader and ally to our industry.

 

As part of our coverage of the #FSN20 Kakar joined Kris Oldland on the Field Service News Digital Symposium. As always the long-form format of the conversation allowed space for us to drill into some of the key experiences and insights Kakar has to offer.

 

In this excerpt from the full hour-long discussion the two reflect on the findings from a recent Field Service News Research project that showed a clear correlation between operational excellence and the prevalence of sharing data across the wider business organisation before discussing how we can make the sharing of such valuable data an easy and straightforward process.

 

#FSN20 is an annual celebration of excellence, innovation and leadership shaping the global field service sector. This content is proudly sponsored by Salesforce.

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