The importance of understanding service within the executive business strategy
In a changing world of operations and technology, two key topics dominate the discussions within the field service industry.
These are servitization and digital transformation and the importance of asset data lies at the heart of each of these two growing trends. However, as an industry have we even begun to scratch the surface of the true value of asset data?
This is a burning question and a fundamental pillar on which we are building the future of field service yet largely it remains unanswered with clear quantifiable data. To resolve this FSN Research in partnership with ServiceMax have gone further than anyone else in their latest research study to get to the heart of the trends we are seeing in our industry regarding the utilisation and flow of asset data amongst service organisations.
Having published a detailed 20-page benchmarking report available exclusively to Field Service News subscribers Kris Oldland, Editor-in-Chief and Founder of Field Service News invited ServiceMax’s Coen Jeukens, Sumair Dutta and Mark Wilding to talk through the findings of the report and to reflect on what the clear headline trends revealed mean for the wider field service sector.
The conversation was packed full of insight as the group shared their knowledge from multiple industry touchpoints and many years of experience.
In this excerpt from the full hour-long video Kris Oldland and Mark Wilding discuss the increasing importance of understanding the role service delivery must play in the context of wider executive business strategies.
Want to know more?
FSN Premium subscription includes access to this interview and hundreds of other resources that can help you in your role as a field service management professional. Log in or subscribe on the button below to watch the full hour-long interview now!
- Read more about Digital Transformation
- Read more about Service Operations
- Read more from ServiceMax on Field Service News
- Read more about the solutions ServiceMax offer to field service companies
- Arrange a demo of ServiceMax to see how you can harness asset data better
- Access over 40 premium resources on Digital Transformation (PRO)
- Access over 25 premium resources from FSN Research (PRO)
Data usage note: By accessing the full interview you consent to the contact details submitted when you registered as a subscriber to fieldservicenews.com to be shared with the listed sponsor of this premium content ServiceMax who may contact you for legitimate business reasons to discuss the content of this video.