The Resilience of Service Businesses During Economic Downturns
The Resilience of Service Businesses During Economic Downturns
Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Prof Dr. Shaun West, Professor for Product-Service System Innovation at the University of Lucerne.
Prof Dr. West has recently published, with Paolo Gaiardelli and Nicola Saccani, ‘Modern Industrial Services – A Cookbook for Design, Delivery, and Management’, which illustrate the service challenges and provides an actionable change management roadmap for businesses.
During the discussion, Prof Dr. West provided some insights into his book and discussed with Kris a wide range of topics related to servitization and advanced services.
In this excerpt, the two reflect on how service businesses have been resilient during tough times over the years, such as the pandemic and economic crises.
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Further Reading:
- Read more about Service Strategy
- Read more about Servitization
- Downloan Shaun West’s book ‘Modern Industrial Services – A Cookbook for Design, Delivery and Management’
- Read more articles by Shaun West on Field Service News
- Connect with Shaun West on LinkedIn
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