Kris Oldland, Editor-in-Chief of Field Service News, welcomes Ben Baum, VP of Americas, Durabook, to the Field Service News Digital Symposium to offer his expert insight into the latest innovations in rugged computing devices.

As we continue to drive deeper into an era of digital transformation, the tools we empower our field service engineers with become ever more important. We need to make sure the computing devices they use as a critical part of their daily workflow are up to the task both in terms of speed and efficiency of their processing power but also are reliable and durable enough to meet the demands of day-to-day life in the field. 

In this excerpt from what was a long and engaging discussion full of insight from both sides, the two discuss how the ongoing digital transformation that we are moving through in the field service sector may lead to new technology requirements for our field service technicians and explore what these requirements may be.

In this excerpt from the in-depth conversation, the two discuss how the role of rugged computing within the field service sector is evolving as we move through service and digital transformation.