(Visited 10 times, 1 visits today)
Close
By Aly Pinder Jr.
Program Director, Service Innovation & Connected Products, IDC
As Program Director, Service Innovation & Connected Products, Aly Pinder Jr leads IDC research and analysis of the service and customer support market for the manufacturer, which includes topics such as field service, warranty operations, service parts management, and how these service areas impact the overall customer experience.
ADVERTISEMENT
More articles from Aly Pinder
- Focus on the customer, they hold the keys to success
- Connected Service : From Reactive to Dynamic Collaborative Resolution
- The Convergence of AI and Field Service Excellence
- Don’t give me more data, give me actionable data
- 3D Printing: Is it a viable field service delivery tool?
Latest FSN PRO resources on FSM Technology:
More articles on FSM Technology:
- How critical is it our industry embraces leading edge technology?
- How FLS VISITOUR delivers multiple benefits for users
- Syncron Applauded by Frost & Sullivan for Enabling Pricing Intelligence and Visibility for OEMs, Dealers, and Distributor Supply Chains With Its SaaS Solutions
- Was FLS VISITOUR using AI before the term become in vogue?
- Understanding FLS VISITOUR – winner Technology Innovation of the Year
FSN PRO resource libraries related to this feature:
- Digital Transformation (40 + resources)
- Remote Service Delivery (24 + resources)
- Digital Symposium (50 + resources)
- FSM Technology (24 + resources)
- Servitization and Advanced Service Design (20 + resources)
- Managing a mobile workforce (28 + resources)