5.10.22 -6.10.22

Edgbaston Stadium, UK

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The Field Service Expo 2022

October 5th & 6th 2022 | Edgbaston International Stadium | United Kingdom

One stop shop for field service professionals to find the answers to the challenges they face. 

 

Features include a dedicated recruitment clinic, rugged hardware store, on-site demonstrations from all of the leading solution providers and a solutions theatre at the heart of the Expo with two full days of presentations, panels and interviews. 

Arrange one-to-one demonstrations of leading solutions your peers and competition are using…

 

Having been at the heart of the field service sector for a decade, the leadership team at Field Service News understood that the Field Service Expo had to be a one stop-shop for solutions that help field service companies overcome the challenges they face.

 

Our ethos is too make the time you spend with us as productive as possible all solution providers exhibiting have been briefed that the focus is on demonstrations and genuine education rather than bland and generic sales pitches and fluffy toys. 

 

A selection of the verified leading solution providers available at this year’s Field Service Expo are below. Upon registration for the Field Service Expo you will also be able to access exclusive resources from each solution provider and be able to access a connection link to arrange a personal one-on-one demonstration at the Expo. 

AI ENHANCED SERVICE TRIAGE

 

 

 

 

Exceptional service experiences are now business as usual...

 

Deliver magic service experiences

 

Service Intelligence gathers all your service data, analyzes it using Service AI, and gives service leaders, technicians and agents the critical info they need, exactly when they need it. So, now escalations vanish. Technicians know the right solution, sometimes before they even see the problem.

 

Visit Aquant's website to find out more about their solution
 

Transformational Service Management

 

Service management software to deliver service excellence, optimize workforce efficiency, and grow service revenues

IFS A Leader For The 6th Time In A Row

 

For the 6th time in a row, IFS has been named a Leader in the Gartner Magic Quadrant Field Service Management report, with Gartner placing us furthest for our Completeness of Vision. We believe this means you can make service transformation a reality faster with the most innovative, connected and complete FSM solution available, infused with the deepest understanding of what Service means for your industry and your business.

 
Visit IFS website to find out more about their service management solution

 

NEXT-GEN Field Service Management

 

 

Supporting teams of technicians and engineers in fixing faults, performing preventive or emergency maintenance in mobility and in the field.

Leading our customers to the Field Service of the future...

 

The Next-Gen FSM platform covers end-to-end the entire FSM process, and provides the most advanced features for the smoothest integration with our customers’ application map, such as CRM, ERP, Asset Management, GIS, and IoT.

 

Our platform has modules explicitly designed for Field Service Management processes and activities.

 

From asset maintenance, to managing the maintenance processes of highly complex organizations, plants, and assets, and tracking performed tasks (resources, timeline, warranties, materials, etc.)

 

The Next-Gen FSM platform enables the schedule optimization of field resources, associating an appointment for an asset with the technician that best meets the requirements in terms of skills, optimized routing, materials and equipment, unexpected events, available/unavailable customers.

 

Finally, mobile empowerment provides technicians with the mobile devices needed for accurate and effective execution of work orders, as well as for collecting data offering the best possible service. Mobile empowerment applies to a wide range of scenarios, such as mobility, cooperation among users, Augmented Reality, Machine Learning, and further integrations.

 
Visit OverIT's website to find out more about their solution
 

Dynamics Advanced Field Service

 

In an ever-changing world with a growing focus on servitization field service organizations must adapt!

Accelerate your business with world-class end-to-end field service management

 

We realize that to maintain a competitive advantage with your field service organization, you must accomplish more with less staff, while customers demand higher service levels. We understand your need to streamline operations when facing increased competition and cost-cutting initiatives.

 

Back end automation is one of the biggest drivers of revenue growth for field service companies. Microsoft Dynamics 365 Field Service allows organizations of any size to deliver intelligent, world-class field service, managing all aspects of the end-to-end field service management cycle.

 

Dynamics Advanced Field Service offers significant additional functionality on top of Dynamics 365 Field Service in the areas of Case Management, Customer Assets, Agreements, Work Orders and Invoicing.

 

 
Visit HSO's website to find out more about their service management solution
 

FINAL MILE logistics

We make it quicker and easier for your engineers to get the parts they need. So when they say they’ll be there, they’ll be there.

Helping you deliver on your promises

 

With our UK network of intelligent lockers, you can promise your engineers they’ll be closer to the parts they need. And with our distribution services, we promise they’ll get them when they need them. So they’ll spend less time on the road and more time delivering the best service possible for your customers.

 

1,900+ sites

We have intelligent lockers at over 1,900 of our UK sites. They can track every collection and delivery. Keeping you on top of your stock levels and making sure your parts are always available for your engineers.

 

15 minutes

We promise to put your parts within a 15 minute* drive of your engineers. Wherever they are. Cutting time spent on the road and reducing carbon emissions. Helping you to meet government targets, and your own.

 

24/7 access

We’ll give your engineers secure access to our lockers 24/7 so they can get the parts they need, day and night. And when you use our distribution services we can get your day off to a good start with a pre-8am delivery. Cutting waiting time and late starts and improving productivity.

 
Visit BT Final Mile's website to find out more about their solution
 

Maximize Asset Performance

 

 

ServiceMax and Salesforce have joined forces to deliver an unparalleled solution that drives operational efficiency with a 360-degree view of assets on the world’s #1 CRM platform.

Maximize Asset Performance & Differentiate with Service

 

Faced with a new reality and the relentless march of digitization, companies across all industries are reimagining how they operate. Requirements for equipment performance have intensified while customer expectations of service continue to rise. To thrive, service organizations must advance beyond the standard break-fix model to ensure uptime, profitable growth, and customer satisfaction.

 

Our Asset 360 solution delivers complete visibility into your service operation, allowing you to maximize equipment uptime, reduce costs, and adopt outcome-based service models. Natively built on Salesforce, Asset 360 enables service organizations to:

 

  • Accelerate Time to Value
  • Reduce Warranty and Contract Leakage at Scale
  • Maximize Contract Attach Rates & Renewals
  • Manage Recalls, Change Orders, and Product Modifications with
  • Minimum Effort
  • Automate Parts, Return & Depot Repair Processes
  • Empower Sales and Account Teams to Drive Upsells and Renewals
  • Get Actionable Insights from Service Analytics
 
 
Visit ServiceMax's website to find out more about their Asset 360 and core solutions
 

AI powered route planning

 


Optimised orders. Lower costs. Faster service and field service planning.

World-leading AI-powered technology...

 

The unique POWEROPT algorithm, together with our deployment and route planning software FLS VISITOUR, enables the intelligent optimisation of schedules and resources in real time. For more flexibility, planning ability, and enormous cost savings.

 

Increasingly our engineers are the single most valuable asset within our business. They are often now one of the few face to face customer touch-points we have. They solve our customers' problems, they build customer engagement and they are the glue that drives customer loyalty. It is little wonder that tech utilisation is a core KPI for most field service companies and dynamic scheduling is vital technology for driving this metric. In this area FLS is widely regarded as best-in-class technology.

 
 
Visit Fast Lean Smart - FLS' website to find out more about their routing solutions

 

COMPLETE JOB MANAGEMENT

 

Win more work, streamline operations and deliver a winning customer experience

Our mission is to improve customers lives by accelerating growth and sustainability in our community

 

BigChange is the complete Job Management Platform that’s helping field service businesses across the UK to win more work, take control of their operations and deliver winning customer experiences.

 

Bringing customer relationship management (CRM), job scheduling, live tracking, field resource management, job finance and business intelligence into one simple to use and easy to integrate platform, BigChange liberates you from inefficient paper-based processes and the complexity of multiple different technology systems that hold your business back.

 

Loved by office and field teams alike, our customers are achieving industry leading results and return on investment. The BigChange team is committed to customer success and no matter your sector or whether you have a field based workforce of 10 or a 100, we’re here to make a big difference to the way you work and to help your business grow stronger.

 

Built to help every customer’s business grow stronger, the BigChange Job Management Platform would bring together a range of powerful functions in one simple-to-use and easy-to-integrate platform, including:

 

  • CRM
  • Job Scheduling
  • Live Tracking
  • Field Resource Management
  • Financial Management
  • Business Intelligence
 
Visit BigChange's website to find out more about their job management solution
 

DESKLESS PRODUCTIVITY

 

 

Skedulo makes mobile workforce management efficient and pain free — no matter what business you’re in.

 

Intelligent field service management software

 

Skedulo makes field service management easy. With Skedulo, you can schedule new jobs and appointments, communicate in real-time with your mobile employees, and automatically assign new jobs based on employee availability and qualifications.

 

Visit Skedulo's website to find out more about their solutions
 

Predictive Maintenance Software

 

 

Monitor your assets and optimise your workforce with real time predictive maintenance software

 

What is Predictive Maintenance Software?

 

Today, maintenance repairs can be expensive and time consuming, therefore it’s important to put processes in place in order to minimise and prevent them. Predictive Maintenance Software uses condition monitoring tools to monitor the performance and condition of equipment and determine when maintenance should be performed. The software predicts possible defects and estimates when they require fixing before a likely failure. As part of an organisations’ maintenance strategy, predictive maintenance differs from preventative maintenance whereby routine repairs and maintenance are scheduled to take place.

 

Combined with the Internet of Things (IoT), predictive maintenance software evaluates the performance of an asset providing information in real time. This information is provided through capturing data from IoT enabled sensors. This data is then analysed and actioned to prevent failures occurring. Predictive maintenance sensors include monitoring equipment which can detect a variety of things such as vibrations, temperature or humidity.

 

 
Visit TotalMobile's website to find out more about the solutions they provide for field service management companies
 

Subject MATTER EXPERTISE

 

Field Service specialists that mentor, coach and guide service leaders in all aspects of their service business with guaranteed outcomes.

 

 

Passionate. Integrity. Knowledge. Experience

We help enable Service Organisations to digitally transform, we support the development of new service offerings.

We offer technology vendor-neutral consultancy on smart services to drive new revenues while transforming organisational efficiency and the end customer experience.

We provide Service Business Performance Development, Service Skills Enablement and Coaching by service leaders for service leaders, for a simple monthly subscription fee.

Visit Field Service Associates website to find out more about their services
 

DIGITAL WORKFORCE INSTRUCTION

Intoware was born in 2015 with one vision: become the first-choice partner for the connected workforce.

Everything you need to streamline operations, standardise processes and remove paperwork.

 

WorkfloPlus is the original mobile & wearable first SaaS digital work instruction platform that was developed to benefit both the business and their connected workers

 

By using easy to follow step-by-step digital work instructions our customers ensure all tasks are standardised, repeatable and auditable. Plus, they have the added reassurance that reports are instantly generated and distributed as soon as a job has been completed.

 

WorkfloPlus ensures processes are done right first time, every time: driving productivity, connectivity and simplicity.

 
Visit Intoware's website to find out more about the solutions they provide for field service management companies
 

RealTime integration

 

 

The real-time Integration and API platform to build automated workflows.

An enterprise grade platform with all the tools you need

Enterprises use Quickwork to build simple and complex workflows, create and publish secure APIs, and manage conversational interactions with customers, employees and partners to provide a great user experience.

 
Visit Quickwork website to find out more about the solutions they provide for field service management companies
 
We will be adding further solution provider cards with additional resources, overviews and connection links regularly between now and the event. We will notify attendees of updates via email so if you wish to receive access to these resources and register to attend now

Field Service Expo Site Map:

With sessions running throughout both days featuring leading industry professionals  and insightful presentations from the leading solutions providers serving our sector the solutions theatre offers an incredible two-day program of education in our sector and is completely free to attend for all field service management professionals 

Two days of must-see presentations for field service professionals for free

Our speakers are reflecting on how the tools and solutions being demonstrated across each of the stands within the expo are being used currently by field service companies like yours to overcome a specific challenge or achieve a focused goal plus for the first time we will also be hosting a series of panel discussions throughout each day to offer further food for thought for as a field service leader. 

 

 

Day One

Day Two

Some of the highlights from last year to give you a taste of what you can expect… 

Additional Features: 

Connect with your peers and share best-practices in the Ideas Station:

 

One of the hugely popular features of the inaugural edition of the Field Service Expo was the Ideas Station. This dedicated space for the exchange of peer-to-peer ideas proved to be a hugely popular area for field service management leaders to pick each others brains and share their knowledge in a quieter area still within the main expo hall. 

 

 

To further help with connecting the industry this year we have created an exclusive LinkedIn event page with a dedicated network tab which you will get access to upon subscription. We strongly encourage all attendees to utilise this in advance to connect with fellow attendees as well as posting questions, thoughts and ideas to LinkedIn using the hashtag #FSNLive22 to engage in discussions online ahead of the event which you can then pick up in person at the Ideas Station.

Get best-in-industry guidance on recruitment and development in the Recruitment Clinic

 

This is a dedicated area of the Field Service Expo where you can meet with a selection of recruitment specialists that truly understand the challenges that field service companies face.

 

After spending time with our dedicated group of subject matter experts you will be able to understand:

 
  • What the next generation of field service engineers and technicians are looking for in future employers?
  • What does an attractive remuneration package look like in your sector?
  • Where you should focus your attention in terms of finding new recruits?
  • Understand the benefits/challenges of third party labour?
  • What are the key aspects of a strong recruitment strategy for field service companies?
  • If there is a skills shortage or are you just not looking in the right places and how to plan accordingly?
 

This is an opportunity to discuss how you can resolve one of the biggest challenges in the industry with genuine subject matter experts.

Welcome to Edgbaston. An exceptional backdrop to exceptional discussions...

We believe that inspiring surroundings are the key to inspiring conversations and after overwhelmingly positive feedback from all Field Service News Live attendees last year we are proud to have extended our partnership with Edgbaston International Cricket Stadium for our 2022 event series. 

Getting to Edgbaston:

  • Take a train – Edgbaston is just two-miles from Birmingham New Street
  • It is only 80 minutes away from London by train
  • It is only a 20 minute drive to Birmingham International Airport
  • There are over 500 parking spaces on site
  • The excellent hotels of Birmingham City Centre are just 10 minutes away

 

Address: Edgbaston International Stadium, Edgbaston Rd, Birmingham B5 7QU

 

Edgbaston. October 5th & 6th 2022. If you are a field service professional you need a good excuse not to be there. Register your place now.

Field Service Expo 2022

Two Day Pass
£ FREE
  • Solutions Theatre
  • Recruitment clinic
  • One-on-one demos
FREE
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