AI ENHANCED SERVICE TRIAGE
Exceptional service experiences are now business as usual...
October 5th & 6th 2022 | Edgbaston International Stadium | United Kingdom
One stop shop for field service professionals to find the answers to the challenges they face.
Features include a dedicated recruitment clinic, rugged hardware store, on-site demonstrations from all of the leading solution providers and a solutions theatre at the heart of the Expo with two full days of presentations, panels and interviews.
Having been at the heart of the field service sector for a decade, the leadership team at Field Service News understood that the Field Service Expo had to be a one stop-shop for solutions that help field service companies overcome the challenges they face.
Our ethos is too make the time you spend with us as productive as possible all solution providers exhibiting have been briefed that the focus is on demonstrations and genuine education rather than bland and generic sales pitches and fluffy toys.
A selection of the verified leading solution providers available at this year’s Field Service Expo are below. Upon registration for the Field Service Expo you will also be able to access exclusive resources from each solution provider and be able to access a connection link to arrange a personal one-on-one demonstration at the Expo.
Exceptional service experiences are now business as usual...
Service Intelligence gathers all your service data, analyzes it using Service AI, and gives service leaders, technicians and agents the critical info they need, exactly when they need it. So, now escalations vanish. Technicians know the right solution, sometimes before they even see the problem.
Service management software to deliver service excellence, optimize workforce efficiency, and grow service revenues
For the 6th time in a row, IFS has been named a Leader in the Gartner Magic Quadrant Field Service Management report, with Gartner placing us furthest for our Completeness of Vision. We believe this means you can make service transformation a reality faster with the most innovative, connected and complete FSM solution available, infused with the deepest understanding of what Service means for your industry and your business.
Supporting teams of technicians and engineers in fixing faults, performing preventive or emergency maintenance in mobility and in the field.
The Next-Gen FSM platform covers end-to-end the entire FSM process, and provides the most advanced features for the smoothest integration with our customers’ application map, such as CRM, ERP, Asset Management, GIS, and IoT.
Our platform has modules explicitly designed for Field Service Management processes and activities.
From asset maintenance, to managing the maintenance processes of highly complex organizations, plants, and assets, and tracking performed tasks (resources, timeline, warranties, materials, etc.)
The Next-Gen FSM platform enables the schedule optimization of field resources, associating an appointment for an asset with the technician that best meets the requirements in terms of skills, optimized routing, materials and equipment, unexpected events, available/unavailable customers.
Finally, mobile empowerment provides technicians with the mobile devices needed for accurate and effective execution of work orders, as well as for collecting data offering the best possible service. Mobile empowerment applies to a wide range of scenarios, such as mobility, cooperation among users, Augmented Reality, Machine Learning, and further integrations.
In an ever-changing world with a growing focus on servitization field service organizations must adapt!
We realize that to maintain a competitive advantage with your field service organization, you must accomplish more with less staff, while customers demand higher service levels. We understand your need to streamline operations when facing increased competition and cost-cutting initiatives.
Back end automation is one of the biggest drivers of revenue growth for field service companies. Microsoft Dynamics 365 Field Service allows organizations of any size to deliver intelligent, world-class field service, managing all aspects of the end-to-end field service management cycle.
Dynamics Advanced Field Service offers significant additional functionality on top of Dynamics 365 Field Service in the areas of Case Management, Customer Assets, Agreements, Work Orders and Invoicing.
We make it quicker and easier for your engineers to get the parts they need. So when they say they’ll be there, they’ll be there.
With our UK network of intelligent lockers, you can promise your engineers they’ll be closer to the parts they need. And with our distribution services, we promise they’ll get them when they need them. So they’ll spend less time on the road and more time delivering the best service possible for your customers.
We have intelligent lockers at over 1,900 of our UK sites. They can track every collection and delivery. Keeping you on top of your stock levels and making sure your parts are always available for your engineers.
We promise to put your parts within a 15 minute* drive of your engineers. Wherever they are. Cutting time spent on the road and reducing carbon emissions. Helping you to meet government targets, and your own.
We’ll give your engineers secure access to our lockers 24/7 so they can get the parts they need, day and night. And when you use our distribution services we can get your day off to a good start with a pre-8am delivery. Cutting waiting time and late starts and improving productivity.
ServiceMax and Salesforce have joined forces to deliver an unparalleled solution that drives operational efficiency with a 360-degree view of assets on the world’s #1 CRM platform.
Faced with a new reality and the relentless march of digitization, companies across all industries are reimagining how they operate. Requirements for equipment performance have intensified while customer expectations of service continue to rise. To thrive, service organizations must advance beyond the standard break-fix model to ensure uptime, profitable growth, and customer satisfaction.
Our Asset 360 solution delivers complete visibility into your service operation, allowing you to maximize equipment uptime, reduce costs, and adopt outcome-based service models. Natively built on Salesforce, Asset 360 enables service organizations to:
Optimised orders. Lower costs. Faster service and field service planning.
The unique POWEROPT algorithm, together with our deployment and route planning software FLS VISITOUR, enables the intelligent optimisation of schedules and resources in real time. For more flexibility, planning ability, and enormous cost savings.
Increasingly our engineers are the single most valuable asset within our business. They are often now one of the few face to face customer touch-points we have. They solve our customers' problems, they build customer engagement and they are the glue that drives customer loyalty. It is little wonder that tech utilisation is a core KPI for most field service companies and dynamic scheduling is vital technology for driving this metric. In this area FLS is widely regarded as best-in-class technology.
Win more work, streamline operations and deliver a winning customer experience
BigChange is the complete Job Management Platform that’s helping field service businesses across the UK to win more work, take control of their operations and deliver winning customer experiences.
Bringing customer relationship management (CRM), job scheduling, live tracking, field resource management, job finance and business intelligence into one simple to use and easy to integrate platform, BigChange liberates you from inefficient paper-based processes and the complexity of multiple different technology systems that hold your business back.
Loved by office and field teams alike, our customers are achieving industry leading results and return on investment. The BigChange team is committed to customer success and no matter your sector or whether you have a field based workforce of 10 or a 100, we’re here to make a big difference to the way you work and to help your business grow stronger.
Built to help every customer’s business grow stronger, the BigChange Job Management Platform would bring together a range of powerful functions in one simple-to-use and easy-to-integrate platform, including:
Skedulo makes mobile workforce management efficient and pain free — no matter what business you’re in.
Skedulo makes field service management easy. With Skedulo, you can schedule new jobs and appointments, communicate in real-time with your mobile employees, and automatically assign new jobs based on employee availability and qualifications.
Monitor your assets and optimise your workforce with real time predictive maintenance software
Today, maintenance repairs can be expensive and time consuming, therefore it’s important to put processes in place in order to minimise and prevent them. Predictive Maintenance Software uses condition monitoring tools to monitor the performance and condition of equipment and determine when maintenance should be performed. The software predicts possible defects and estimates when they require fixing before a likely failure. As part of an organisations’ maintenance strategy, predictive maintenance differs from preventative maintenance whereby routine repairs and maintenance are scheduled to take place.
Combined with the Internet of Things (IoT), predictive maintenance software evaluates the performance of an asset providing information in real time. This information is provided through capturing data from IoT enabled sensors. This data is then analysed and actioned to prevent failures occurring. Predictive maintenance sensors include monitoring equipment which can detect a variety of things such as vibrations, temperature or humidity.
Field Service specialists that mentor, coach and guide service leaders in all aspects of their service business with guaranteed outcomes.
We help enable Service Organisations to digitally transform, we support the development of new service offerings.
We offer technology vendor-neutral consultancy on smart services to drive new revenues while transforming organisational efficiency and the end customer experience.
We provide Service Business Performance Development, Service Skills Enablement and Coaching by service leaders for service leaders, for a simple monthly subscription fee.
Intoware was born in 2015 with one vision: become the first-choice partner for the connected workforce.
WorkfloPlus is the original mobile & wearable first SaaS digital work instruction platform that was developed to benefit both the business and their connected workers
By using easy to follow step-by-step digital work instructions our customers ensure all tasks are standardised, repeatable and auditable. Plus, they have the added reassurance that reports are instantly generated and distributed as soon as a job has been completed.
WorkfloPlus ensures processes are done right first time, every time: driving productivity, connectivity and simplicity.
The real-time Integration and API platform to build automated workflows.
Enterprises use Quickwork to build simple and complex workflows, create and publish secure APIs, and manage conversational interactions with customers, employees and partners to provide a great user experience.
With sessions running throughout both days featuring leading industry professionals and insightful presentations from the leading solutions providers serving our sector the solutions theatre offers an incredible two-day program of education in our sector and is completely free to attend for all field service management professionals
One of the hugely popular features of the inaugural edition of the Field Service Expo was the Ideas Station. This dedicated space for the exchange of peer-to-peer ideas proved to be a hugely popular area for field service management leaders to pick each others brains and share their knowledge in a quieter area still within the main expo hall.
To further help with connecting the industry this year we have created an exclusive LinkedIn event page with a dedicated network tab which you will get access to upon subscription. We strongly encourage all attendees to utilise this in advance to connect with fellow attendees as well as posting questions, thoughts and ideas to LinkedIn using the hashtag #FSNLive22 to engage in discussions online ahead of the event which you can then pick up in person at the Ideas Station.
This is a dedicated area of the Field Service Expo where you can meet with a selection of recruitment specialists that truly understand the challenges that field service companies face.
After spending time with our dedicated group of subject matter experts you will be able to understand:
This is an opportunity to discuss how you can resolve one of the biggest challenges in the industry with genuine subject matter experts.
We believe that inspiring surroundings are the key to inspiring conversations and after overwhelmingly positive feedback from all Field Service News Live attendees last year we are proud to have extended our partnership with Edgbaston International Cricket Stadium for our 2022 event series.
Address: Edgbaston International Stadium, Edgbaston Rd, Birmingham B5 7QU
Launched in 2013 Field Service News has been at the vanguard of industry news and analysis for the global field service sector for close to a decade. With an unparalleled collection of contributors from across industry, technology and academia FSN is the go to source of information for over 30K industry professionals.