Written by 7:43 am TOMRA NOTES

Jörg Hermanski : The Move to Servitization: Ft. Dr Christian Kowalkowski

1. The pandemic didn´t kill the servitization. But due to the fact that travelling was not    possible, it opens the mind for more digital service.

2. customers satisfaction goes hand in hand with good customer ralationship and customer loylatity.
-> this also effects in the end the revenue