TOMRA NOTES

engagement  training in the field  demeanour – allied to confidence 

Need to think about remote service from the strategic business perspective – so we need to understand how this can drive both service operations goals but also wider business goals. 

Need to give consideration as to whether we should be training in the field first and then cross-training to remote. A lot of skills that are required from remote are

Start with carrot but then make mandatory Make it seamless  Clearly outline benefit to customer