the outcome base servitization need you have full insight of customer pain points, process and the value customer success management...

While satisfaction is an evaluation about all touch points along the customer journey, customer success is a capability where you help your...

Selling solutions and not just parts and labor Having value-based pricing, taking risk away for customers Best to amortize the full...

servitization has nothing to do with pandemic – its an independent tool to get closer to customer (binding) servitization is most...

1. The pandemic didn´t kill the servitization. But due to the fact that travelling was not    possible, it opens the mind...

The pandemic in a broad aspect didn’t kill the servitization but in contrast created more service demands and accelerated the...

Servitization models are outcome based models which could include assets as well. As target of service provider and customer are aligned,...

it is all about solutions not about man hours and spares and it should includes a transfer of risk. get closer together with the customer...