-
While satisfaction is an evaluation about all touch points along the customer journey, customer success is a capability where you help your customers achieve the value they are looking for.
- Customers in different segmentation – some are open for partnering up to gain together for customer success, some just want transactional services
- Inside customers are different stakeholders with different perspective to success. understand and mediate the different perspective require more touch points – is the organization scaleable for this? Would be a high uplift for FSE who are mostly in contact with customers
Latest Features on Field Service News:
- The Next Wave: Access Verification
- eConnect After Hours 24: Olivier Gill, Exclusive Networks
- FSN Archives: Understanding Servitization with Rolls Royce
- Keysight and University of Malaga Integrating Artificial Intelligence into 6G
- Can the devices we give our field techs help us meet sustainability goals?
FSN PRO resource libraries related to this feature:
Useful Links
Member links
Advertise
Copyright © 1927 Media Ltd 2022