Poor change management will stifle digital transformation?

Poor change management will stifle digital transformation?

Multiple data sources are all reporting the same thing, somewhere between two-thirds and three-quarters of digital transformation projects are failing to deliver the predicted return on investment.

 

At the this year’s Field Service Symposium HSO’s Kevin Brown, a digital transformation specialist, hosted a series of Ask Me Anything sessions across two intense days of conversation.

 

Now in this exclusive Field Service News 45-minute insight-packed interview, Brown outlines the most common themes of those discussions and offers his guidance on avoiding common pitfalls.

 

In this excerpt from the 45-minute discussion, Brown outlines the importance of good change management within digital transformation success.

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