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(FULL) FSN ThinkTank Session: Should Engineers and Technicians Sell?

February 23 @ 2:00 pm - 3:30 pm

Categories:

This session is available for Copperberg+ members only. If you have an Copperberg+ membership a button will be available underneath the session description to one-click register to the Zoom meeting and add the event to your calendar.

 

If you cannot see the registration button, please ensure you are logged in. If you are not an Copperberg+ member then you can find out more about joining by clicking this link

Format:

 

Intimate discussion group of senior service leaders. We set a broad agenda and respect the experience and insight of the group to allow the discussion to move in the direction the group sees as most productive.

 

Duration:

 

  • One hour

This session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a link will be available to underneath the session description for you to register to the teams meeting and add the event to your calendar.

 

 

If you cannot see the link to join please make sure you are logged in. If you are not an FSN Pro+ member then you can find out more about joining by clicking this link

 

 

 

Format: Intimate discussion group of senior service leaders. We set a broad agenda and respect the experience and insight amongst the group to allow the discussion to move in the direction the group sees as most productive.

 

Duration: One and half hours

 

Initial points for consideration:

 

  • With an ongoing challenging economic backdrop is it more important than ever that we leverage our field workers as a revenue stream?
  • Do we risk destroying the trusted advisor of our engineers if we expect them to sell?
  • If we do expect our engineers to sell, what type of incentive schemes work?
  • Given the workforce shortage amongst field service organisations is it wise to add additional layers of responsibility to their role?
  • Could a layer of revenue generation turn off some field workers? Could it attract others?
  • How important is transparency with our customers if we are to allow field engineers to sell?
  • From a process and technology perspective what needs to be implemented to allow field service engineers to sell?

 

If you wish to attend this discussion session as an Copperberg+ member you can auto-register in one click simply by hitting the button below.

 

Upon successful registration you will receive an email from Zoom with the link to join the session and a confirmation message will open in a new window/tab.

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If for any reason you are unable to use the automatic registration tool you can also register manually on this link.

 

Any problems as always you can reach us at [email protected] and one of the team will be more than happy to help!