Do you want to better understand the key metrics in your field service organization that can allow you to drive greater service efficiency?

In this exclusive in-depth discussion between two of the field service sector’s leading thinkers, Field Service News’ Kris Oldland and Sidney Lara, Service Principal Aquant, the two reflect on the trends of a breathtaking benchmarking study that evaluates over 16.2 million service interactions across 125,000 field service technicians worth over $8.1 Billion in total service costs.

Oldland and Lara walk through the trends this exceptional study revealed offering their own expert analysis to add further depth to the insights contained in the study.

In this excerpt from the 45-minute conversation, Sidney Lara discusses the findings from Aquant’s 2023 Service Intelligence Benchmark Report and explains why Cost per Resolution (CPR) is a key indicator for service operations but also an important tool in service sales.