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Format: A dynamic session where we use the wisdom of the crowd to breakdown some of the most challenging aspects of field service operations into manageable sub-problems. Working in small groups each focused on a seperate sub-problem the task is to identify three key take-aways that can overcome the challenge, before everyone returns to the full session and each group shares there take-aways – allowing everyone to have access to a selection of key ideas that they can put into place in their own organisation.
Duration: One hour
Subset problems we will be addressing:
- How can we achieve more with less in the face of an ongoing workforce shortage?
- What can we do about the trend for engineers to want less travel and better work-life balance?
- After years of Uberisation of service – how can we manage what appear to be ever increasing customer expectations?
- What do we need to consider when building effective partnerships with third-party service providers?
