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EMEA Session: Do We Need More Exec-Level Support as Service Becomes a Primary Revenue Driver?

May 25, 2023 @ 2:00 pm 3:30 pm


This session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a link will be available to underneath the session description for you to register to the teams meeting and add the event to your calendar.

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Format: Intimate discussion group of senior service leaders. We set a broad agenda and respect the experience and insight amongst the group to allow the discussion to move in the direction the group sees as most productive.

Duration: One and half hours

Initial points for consideration:

  • Does field service have a valid voice at the executive level?
  • How crucial is service revenue to the overall profitability of an organisation?
  • Can servitization be achieved without executive board sponsorship?
  • Do we deliver enough training for service leaders to understand the wider business challenges?
  • How can we engage with senior colleagues from other business units?
  • Does the old model of field service as a cost-centre exist anymore? Does it have validity?
  • Can other external factors such as sustainability initiatives help drive the importance of field service?