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FSN CrowdThink: An Impossible Balance Between Workforce Shortages and Service Expectations?

May 11, 2023 @ 2:00 pm 3:00 pm


This session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a button will be available to underneath the session description for you to register to the Zoom meeting with one click. 


If you cannot see the register now button please make sure you are logged in. If you are not an FSN Pro+ member then you can find out more about joining by clicking this link



Format: A dynamic session where we use the wisdom of the crowd to breakdown some of the most challenging aspects of field service operations into manageable sub-problems. Working in small groups each focused on a seperate sub-problem the task is to identify three key take-aways that can overcome the challenge, before everyone returns to the full session and each group shares there take-aways – allowing everyone to have access to a selection of key ideas that they can put into place in their own organisation.


Duration: One hour


Subset problems we will be addressing:

  • How can we achieve more with less in the face of an ongoing workforce shortage?
  • What can we do about the trend for engineers to want less travel and better work-life balance?
  • After years of Uberisation of service – how can we manage what appear to be ever increasing customer expectations?
  • What do we need to consider when building effective partnerships with third-party service providers?