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FSN Debate: Did the Pandemic Expose the Risk of Outcome Base-Services?

June 22 @ 2:00 pm 3:00 pm

This session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a button will be available to underneath the session description for you to register with one click to the Zoom meeting and add the event to your calendar.


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Format: An interactive Q&A with a panel of subject matter experts discussing the most prevalent challenges and opportunities the field service sector faces. The session will be hosted by Field Service News Editor-in-Chief, Kris Oldland with opportunity for questions from the audience.

Duration: One hour

Key questions we will be addressing:

  • Is the transfer of risk involved in outcome-base services been shifted too heavily to the service provider?
  • Do we need to have more open conversations with customers about realistic levels of risk?
  • Could there be a hybrid model that offers some sort of safety net for service providers should another pandemic arise?
  • Has the pandemic taught us to tread more carefully with servitization, or did it make it inevitable?