FSN ThinkTank Session: Is Servitization Evolving or Becoming Diluted?
June 29 @ 2:00 pm - 3:30 pm
This session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a link will be available to underneath the session description for you to register to the teams meeting and add the event to your calendar.
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Format: Intimate discussion group of senior service leaders. We set a broad agenda and respect the experience and insight amongst the group to allow the discussion to move in the direction the group sees as most productive.
Duration: One and half hours
Initial points for consideration:
- The pandemic highlighted the risk of fully outcome-based models – do we need to find more balance?
- Do we need to offer different layers of servitization for different customers?
- Is there an increasing appetite for servitized offerings amongst our client base?
- Can a servitized model operate within a traditional service operation?
- Has servitization become something of a buzz phrase that isn’t effectively understood?
- Does all servitization lead to fully outcome-based services?