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EMEA Session: Is Servitization Evolving or Becoming Diluted?

June 29, 2023 @ 2:00 pm 3:30 pm


This session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a button will be available to underneath the session description for you to register with one click to the Zoom meeting and add the event to your calendar.


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Format: Intimate discussion group of senior service leaders. We set a broad agenda and respect the experience and insight amongst the group to allow the discussion to move in the direction the group sees as most productive.


Duration: One and half hours


Initial points for consideration:


  • The pandemic highlighted the risk of fully outcome-based models – do we need to find more balance?
  • Do we need to offer different layers of servitization for different customers?
  • Is there an increasing appetite for servitized offerings amongst our client base?
  • Can a servitized model operate within a traditional service operation?
  • Has servitization become something of a buzz phrase that isn’t effectively understood?
  • Does all servitization lead to fully outcome-based services?