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Format: Intimate discussion group of senior service leaders. We set a broad agenda and respect the experience and insight amongst the group to allow the discussion to move in the direction the group sees as most productive.
Duration: One hour
Key questions we will be addressing:
- Is the transfer of risk involved in outcome-base services been shifted too heavily to the service provider?
- Do we need to have more open conversations with customers about realistic levels of risk?
- Could there be a hybrid model that offers some sort of safety net for service providers should another pandemic arise?
- Has the pandemic taught us to tread more carefully with servitization, or did it make it inevitable?
