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US Session: Did the Pandemic Expose the Risk of Outcome Base-Services?

June 27, 2023 @ 6:00 pm 7:00 pm


This session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a button will be available to underneath the session description for you to register with one click to the Zoom meeting and add the event to your calendar.


If you cannot see the link to join please make sure you are logged in.If you are not an FSN Pro+ member then you can find out more about joining by clicking this link



Format: Intimate discussion group of senior service leaders. We set a broad agenda and respect the experience and insight amongst the group to allow the discussion to move in the direction the group sees as most productive.


Duration: One hour


Key questions we will be addressing:

  • Is the transfer of risk involved in outcome-base services been shifted too heavily to the service provider?
  • Do we need to have more open conversations with customers about realistic levels of risk?
  • Could there be a hybrid model that offers some sort of safety net for service providers should another pandemic arise?
  • Has the pandemic taught us to tread more carefully with servitization, or did it make it inevitable?