EMEA Session: Did the Pandemic Expose the Risk of Outcome Base-Services?

This session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a button will be available to underneath the session description for you to register with one click to the Zoom meeting and add the event to your calendar.

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Format:Intimate discussion group of senior service leaders. We set a broad agenda and respect the experience and insight amongst the group to allow the discussion to move in the direction the group sees as most productive.

Duration: One hour

Key questions we will be addressing:

• Is the transfer of risk involved in outcome-base services been shifted too heavily to the service provider?
• Do we need to have more open conversations with customers about realistic levels of risk?
• Could there be a hybrid model that offers some sort of safety net for service providers should another pandemic arise?
• Has the pandemic taught us to tread more carefully with servitization, or did it make it inevitable?