FSN Debate: Is Servitization A Spectrum?
March 16 @ 2:00 pm - 3:00 pm
This session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a link will be available to underneath the session description for you to register to the teams meeting and add the event to your calendar.
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Format: An interactive Q&A with a panel of subject matter experts discussing the most prevalent challenges and opportunities the field service sector faces. The session will be hosted by Field Service News Editor-in-Chief, Kris Oldland with opportunity for questions from the audience.
Duration: One hour
Key questions we will be addressing:
- Should we view servitization as a spectrum rather than a process that ultimately points to outcome-based service?
- Has the term servitization become too diluted and lost some meaning?
- Does servitization look different in different verticals?
- Is part of the shifting concepts of servitization the result of us moving from customer pull to service provider push?