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FSN ThinkTank Session: Do Sustainability and Field Service Agendas Naturally Align?

March 23, 2023 @ 2:00 pm 3:30 pm

This session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a link will be available to underneath the session description for you to register to the teams meeting and add the event to your calendar.


If you cannot see the link to join please make sure you are logged in. If you are not an FSN Pro+ member then you can find out more about joining by clicking this link



Format: Intimate discussion group of senior service leaders. We set a broad agenda and respect the experience and insight amongst the group to allow the discussion to move in the direction the group sees as most productive.


Duration: One and half hours


Initial points for consideration:

  • How many of the elements of sustainability goals align to best-practices in field service?
  • Can field service organisations use the momentum of green initiatives to drive efficiency?
  • Some inherent elements of field service will always be carbon generating – can we mitigate these?
  • What can we do to incentivise our field engineers to think about sustainability? Do we need to?
  • Will ESG scores unfairly impact certain industries and harm field service operations?
  • What could the impact of regulation on refurbished parts mean for field service revenues?
  • How does servitization and sustainability dovetail?