FSN CrowdThink: Understanding What Our Customers Find Valuable
April 13 @ 2:00 pm - 3:00 pm
This session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a link will be available to underneath the session description for you to register to the teams meeting and add the event to your calendar.
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Format: A dynamic session where we use the wisdom of the crowd to breakdown some of the most challenging aspects of field service operations into manageable sub-problems. Working in small groups each focused on a seperate sub-problem the task is to identify three key take-aways that can overcome the challenge, before everyone returns to the full session and each group shares there take-aways – allowing everyone to have access to a selection of key ideas that they can put into place in their own organisation.
Duration: One hour
Subset problems we will be addressing:
- What are the three most important questions we need to better understand our customers value perceptions?
- How can we get closer to our customers to help them succeed?
- How do we approach developing new service offerings that are aligned with our customer needs?
- How do we work alongside our colleagues in sales to achieve better harmony between service and sales?