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Format: Intimate discussion group of senior service leaders. We set a broad agenda and respect the experience and insight amongst the group to allow the discussion to move in the direction the group sees as most productive.
Duration: One and half hours
Initial points for consideration:
- Is it a challenge to ensure our third party service partners meet our standards?
- Is it possible to share FSM and scheduling tools with third-party service partners?
- Should we tell our customers service is provided by a third-party?
- Can remote service offer the key to harmonising service across a blended workforce?
- Does using a third-party service partner restrict revenue streams from the field?
- Does using a blended workforce allow us to specialise our own field service skill-sets?
