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Format: Intimate discussion group of senior service leaders. We set a broad agenda and respect the experience and insight amongst the group to allow the discussion to move in the direction the group sees as most productive.
Duration: One and half hours
Initial points for consideration:
- The pandemic highlighted the risk of fully outcome-based models – do we need to find more balance?
- Do we need to offer different layers of servitization for different customers?
- Is there an increasing appetite for servitized offerings amongst our client base?
- Can a servitized model operate within a traditional service operation?
- Has servitization become something of a buzz phrase that isn’t effectively understood?
- Does all servitization lead to fully outcome-based services?
