2023 Benchmarks Presentation & Discussion - Understanding Cost per Resolution

2023 Benchmarks Presentation & Discussion - Understanding Cost per Resolution

Do you want to better understand the key metrics in your field service organization that can allow you to drive greater service efficiency?


In this exclusive in-depth discussion between two of the field service sector’s leading thinkers, Field Service News’ Kris Oldland and Sidney Lara, Service Principal Aquant, the two reflect on the trends of a breathtaking benchmarking study that evaluates over 16.2 million service interactions across 125,000 field service technicians worth over $8.1 Billion in total service costs.


Oldland and Lara walk through the trends this exceptional study revealed offering their own expert analysis to add further depth to the insights contained in the study.


In this excerpt from the 45-minute conversation, Sidney Lara discusses the findings from Aquant’s 2023 Service Intelligence Benchmark Report and explains why Cost per Resolution (CPR) is a key indicator for service operations but also an important tool in service sales.

Play Video

Want to know more?

This content is available for FSN PRO members and also for a limited period for FSN FREE members. Please make sure you are logged in to access this content. 

Not yet subscribed? Instantly unlock this content and more on our forever-free subscription tier FSN FREE


Data usage note: By accessing the premium content on the button above, you consent to the contact details submitted when you registered as a subscriber to fieldservicenews.com to be shared with the listed sponsor of this premium content Aquant who may contact you solely for legitimate business reasons to discuss the content of this briefing report.